Customer Service High Point

Connie J. Couch, C.B.P *************@*****.***

*** * **** ******, **** Point, NC 27263 336-***-****

Experienced professional seeking stable employment. Ability to exercise independent judgment to foster and build customer relationships. Problem solving skills using abstract reasoning and data interpretation. Display positive attitude and work ethic Experience in SAP, MS office, Excel, NetSuite, Sage, AS400, JDE.

Work History

Swift iAero Airways Airlines (out of business) Greensboro, NC

AP Specialist August 2022-April 2024

Reviewing invoices for accuracy and proper approvals

Credit card expense report reconciliation and purchase

Entering transactions to maintain accurate revenue reports.

Generating monthly, quarterly, or annual statements

Consultant Independent High Point, NC

Buyer/Order Processor June 2021-August 2022

Retrieving and processing sales and production demands for respective business units.

Track the vendor's progress against the original and/or revised schedule, invoice reconciliation.

effectively communicate to customers for product needs.

Customer service support pertaining to order entry and customer inquiries.

Manager of order entry and processing manual and web orders for a specific group of customers.

Review orders and shipping documents for accuracy for product delivery.

Buyer raw materials and finished goods for manufacturing /production

EcoLab/Kay Chemical (contract) Greensboro, NC

MRO Buyer/Scheduler November 2019 – June2021

Processed purchase orders for manufacturing, such as materials, supplies and equipment with an annual spend net 10M.

Processed materials for labs, and service purchase orders for calibrations and repair.

Review Proposals for any pricing or time constraints. Process down payments to send with Purchase order.

Worked on purchasing materials for special Covid-19 project.

Assist in scheduling air freight air freight for China. Managed COO BOL and MSDS sheets.

Handled Customer VMI Program.

Elsag Lenoardo Company(layoff) High Point, NC

Buyer November 2018 – September 2019

Processed purchase orders using SAP by Design for production needs; followed up on back orders and PO delivery

dates. Inventory management - setting reorder points and reorder quantities. Analyze subcontracting Bill of

Materials (BOM)

Furniture Solutions Network (better job) High Point, NC

Customer Service June 2018 – November 2018

Entered 801 orders for in home repair.

Answered over 451 customer related calls with an average of 5 minute per call.

Conduct daily recap of the status of projects and assignments and review with service manager.

Scheduled in home repair and dispatch tech.

Created SKU and item numbers for new product.

Carolina Liquid Chemistries (layoff) Greensboro, NC

Strategic Customer Service August 2017 – May 2019

Increased customer satisfaction to 98% in the 3 months.

Entered both faxed and phone orders for labs and doctor’s office for reagent testing using Sage.

Issuing return authorizations and credit memos for returns.

handled customer VMI and return authorizations.

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Education

Bachelor of Science in Cross Disciplinary Studies (Business Management)

East Tennessee State University Johnson City, TN

Project Management (Fundamentals)

GTCC Accounting (1-2) Purchasing (1- 2), Supply Chain, Six Sigma, High Point, NC

ITT Certifications: Certified Business Professional

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