Customer Service Administrative Assistant
Resume:
Amy Wolf
Contact Information
Ludlow, KY 41016
**********@*****.***
Seasoned multi-faceted professional administrative that prides herself on outstanding, efficient, customer service. With over fifteen years of experience supporting front-managers and executive level directors in a professional office environment. I will not hesitate to take on new challenges, step outside my comfort zone, and look for new opportunities to gain more knowledge for future advancement within an organization. WORK HISTORY:
February 2016 - April 2024
Senior Collection Specialist LAW FIRM OF DEHAAN AND BACH, Milford, OH Was employed with this company from 2003 through 2010-recalled back. Responsibilities include; Initiating contact with debtors who have breached their contracts with our clients. Maintained over 1k accounts and consistently hitting my monthly collection goal that was often over $250k. Skip tracing debtors to ensure all contact information is current. Negotiate suitable repayment plans between debtors and clients. Verifying debtor addresses are correct, ensuring our ability to serve them with court papers. Taking payments, record keeping, bankruptcy verification, bonding attorney contracts, reaching debtors and companies to advise filing suit or not. March 2015 - February 2016
Property Inspector WALLICK COMMUNITIES - ROLLING HILLS APT., Cincinnati, OH Responsibilities include; Schedule inspections on all residential units. Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices. Gathered data, physical samples, and photographic evidence. Assisted residents in understanding the implications of inspection findings, providing guidance on necessary repairs or improvements. Coordinate eviction notices after 2 failed attempts.
Amy Wolf
April 2010 - November 2015
Administrative Assistant, HAMILTON COUNTY BOARD OF ELECTIONS, Cincinnati, OH Responsibilities include; Maintained confidentiality of sensitive information by adhering to strict privacy policies. Delivered excellent customer service through prompt responses client inquires. Participated in multiple elections; presidential, governor, mayor and other general elections. Data entry for new voters, supervised early voter registration. Visited nursing homes and hospitals for the voters who could not get out to vote. Reviewed all incoming elections ballots. SKILLS:
• Microsoft Office
• Dispute Resolution
• Debt Repayment Negotiation
• Legal Compliance/Suit recommendation
• Relationship Building
• Customer Research
• New Hire Training
• Bookkeeping
• Credit and Collections
• Payment Processing
• Payment Scheduling
EDUCATION
May 1985
High School Diploma
Scarlet Oaks Career Development, Cincinnati, OH
CERTIFICATE WITH HONORS IN ACCOUNTING
Amy Wolf
Payment Processing SKILLS
Credit analysis
Debt Negotiation
Dispute Resolution
Skip Tracing
Portfolio Management
Payment Scheduling
Microsoft Office
Debt Repayment Negotiation
Legal Compliance
Relationship Building
Active listening abilities
Outbound Calling
Collections
Customer research
New Hire Training
Bookkeeping
Credit and collections
Payment Processing
Payment Processing
Credit analysis
Debt Negotiation
Dispute Resolution
Skip Tracing
Portfolio Management
Payment Scheduling
Microsoft Office
Debt Repayment Negotiation
Legal Compliance
Relationship Building
Active listening abilities
Outbound Calling
Collections
Customer research
Amy Wolf
New Hire Training
Bookkeeping
Credit and collections
Credit analysis
Debt Negotiation
Dispute Resolution
Skip Tracing
Portfolio Management
Payment Scheduling
Microsoft Office
Debt Repayment Negotiation
Legal Compliance
Relationship Building
Active listening abilities
Outbound Calling
Collections
Customer research
New Hire Training
Bookkeeping
Credit and collections
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