Customer Service Ann Arbor

Prerna Hemrajani

Ann Arbor, Michigan

+1-734-***-**** ****.*********@*****.***

OBJECTIVE

Dynamic and detail-oriented professional with a Bachelor’s degree in Commerce and extensive experience in customer service, travel coordination, and operations management. Proven track record of improving service delivery, managing complex logistics, and developing strong relationships with clients and team members. Seeking to contribute my organizational skills, friendly demeanor and hospitality experience to provide comprehensive support to a dynamic team. SKILLS

•Administrative Skills: Proficient in coordination, communication and maintaining detailed client records

• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

• Skilled in providing exceptional customer service and resolution of client inquiries and escalations.

• Efficient in managing logistics and documentation of multiple clients.

• Software - Salesforce, WebCRS, Facile and Microsoft Excel and Office Suite.

• Excellent interpersonal and communication skills, both written and verbal. PROFESSIONAL EXPERIENCE

First Bite Restaurant (March 2024 - Present) Ann Arbor, MI Catering Assistant, Server and Barista

• Assist with event setup, including table arrangements, decorations, and food presentation.

• Collaborate with the catering team to maintain a smooth flow of service.

• Provide attentive service to guests, take orders, and recommend menu items.

• Prepare and serve coffee, tea, and specialty beverages.

• Handle cash transactions and maintain accurate drawer balances. Tushita Travels (February 2017 – October 2020) New Delhi, India Operations Coordinator September 2018 – October 2020

• Managed communication and coordination between senior management and the Operations team, serving as the single point of contact to ensure seamless operations.

• On boarding and training of new executives, facilitating smooth integration into the team.

• Managed the logistics and travel bookings from multiple Foreign Tour Operators (FTOs).

• Skilled in developing comprehensive Microsoft Excel spreadsheets to calculate expenses, like transportation, accommodation, meals, and other associated costs.

• Proactively managed all expenses and invoices, provided approvals to the finance team for timely payments within 30, 60, and 90-day periods to ensure smooth traveling of the guest.

• Collaborated with team members to organize business events and meetings. Senior Operations Executive February 2017 – August 2018

• Oversaw the operations in the Inbound team (French, Italian and German Customers).

• Managed all the bookings of Hotels, transport, guides.

• Coordinated between the customers and vendors to ensure high quality service.

• Prepared all travel documents prior to the arrival of guests such as hotel vouchers, agent vouchers, welcome letter, contact list, baggage tags, rooms list etc.

• Occasionally accompanied the overseas Business clients on their India Familiarization Trips. Hi-Tours New Delhi, India

Travel Sales Executive September 2015 – October 2016

• Achievement of 109% targets in a year and had been the top performer consistently.

• Designed tailor made itineraries (Domestic and international) for customers, B2B clients and provided cost estimates and analyzed profit margins.

• Researched options for travel packages to lower the cost for guests while ensuring quality.

• Maintained detailed customer records for services tracking and billing. Make My Trip Gurugram, India

Holiday Expert February 2015 – August 2015

• Demonstrated exceptional organizational skills in managing a high volume of pre-made tour packages, ensuring sales process was organized, accurate, and efficient.

• Extensive follow ups with customers on daily basis.

• Successfully increased sales by recommending and upselling additional services (room/vehicle upgradation, booking experiences and guided tours) to clients. 36Chhutti.com New Delhi, India

Tour Consultant and Operations July 2013 – September 2014

• Organized FITs, GITs(Families and Groups) and corporate meetings

• Sourcing and selling unique experiences and getaways for Group and Corporate travels

• Consistently received recognition for exceeding sales targets. VOLUNTEER EXPERIENCE

EMU Invent – Dare 2 Design Camp (June 2021 – March 2024) Ann Arbor, MI Volunteer Mentor

• Volunteer at Ann Arbor area schools summer camp by Eastern Michigan University

• Introduced the concepts of problem solving and innovation to school kids.

• Interacted with students, parents and fellow volunteers in organizing and facilitating sessions.

• Explained invention concepts to children by breaking down complex terms into understandable ideas

• Scheduled activities, coordinating materials, and managing time efficiently.

• Learnt to adapt to changing situations, manage multiple tasks, and stay flexible.

• Conveyed information effectively and handle inquiries with confidence. Formula SAE, Michigan (2023) Brooklyn, MI

Volunteer - Front Desk

• Registrations and welcome of Competing team, Judges and volunteers.

• Managed food coupons and merchandise distribution for the event.

• Ensured that all necessary paperwork, waivers, and documentation were complete.

• Provided teams with event materials, including identification badges and schedules.

• Addressed any registration-related issues or queries from teams.

• Assisted with last-minute changes, team substitutions, and updates.

• Guided teams to the appropriate areas for technical inspections, design evaluations, and other scheduled activities.

EDUCATION

Kuoni Academy New Delhi, India

PG Diploma – Travel Tourism 2012-2013

Delhi University New Delhi, India

Bachelor of Commerce 2010 – 2013

LANGUAGES

• French (Beginners), English (Advanced), Hindi (Native) EXTRA-CURRICULOR ACTIVITIES

• National Cadet Corps (India) certificate holder.

• Experience in event Management (participated few corporate and sales event).

• Tutored elementary and middle school students in Mathematics, English, Hindi and Social Studies.

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