Customer Service Substitute Teacher
Resume:
TEXAS, KATY, ***** • *********@******.*** •
SUSI BIJUSH
Customer Service/Chat support
PROFESSIONAL SUMMARY
To pursue a challenging career where I can prove my skills with a distinct goal to prove myself worthy in all changing ambience in the event of satisfying my authorities. EMPLOYMENT HISTORY
SUBSTITUTE TEACHER Mar 2022 - Present
Katy ISD Texas
Dedicated Substitute Teacher with one year of experience delivering quality cover lessons for all grades.
• Adapt provided lesson plans to students’ unique learning needs.
• Use existing schemes of work to plan last-minute sessions when cover plans aren’t available.
• Apply effective classroom management methods to ensure students behave and engage with each lesson.
• Use positive classroom management techniques to ensure good student behavior at all points.
• Grade classwork and perform on-the-spot assessments to provide helpful feedback to regular class teachers.
• Maintain a tidy and organized class environment, and update displays on longer-term placements to reflect current learning and highlight student achievements. OPERATIONS- TEAM LEADER Mar 2008 - Nov 2010
Tcs-Eserve
• Act as the escalation point for the calls or mails from the Banking Ombudsmen, RBI, Branch, Phones division or the Internal Unit for credit card and loan customers.
• Resolve the queries pertaining to credit card on insurance, fraudulent charges incurred, settlement offers, payments made, card closure reinstatements, international funds transfer, credit bureau, collections related cases.
• Ensuring suvidha swipes are precisely processed as per the right to setoff rule.
• Resolve queries highlighted by suvidha and high-profile customers with regard to the differences in account balances, ATM withdrawal and deposits, internet transactions.
• Resolve the queries pertaining to loan queries on application of funds.
• Manage the process for asset held for repossession, sale and its documentation.
• Monitor the entire data at the country level and ensure the queries projected in the suggestions to improve the process.
• Impart training to the team on the various banking products and on better customer handling.
• Manage and lead a team of 6 members in handling the credit cards, service desk, teller and loans portfolio for the entire Andhra Pradesh region.
• Interacting with the internal and external auditors.
• Supervise vendors through periodic review of the teller process and ensuring proper tracking of receipt books, funds reconciliation and deposits.
• Agency review on the data entry of payments, application and ensuring authorized software usages.
• Tracking on hands-off and deletion of endorsement and reporting them to the senior management on a regular basis.
CUSTOMER SUPPORT PROFESSIONAL (CHAT AND BUSINESS
OFFICE)
Jun 2007 - Mar 2008
Sitel India
• Handling general queries, billing activities and technical issues.
• Processing all orders in the escalated bin.
• Solving complicated connectivity issues of customers.
• Solving Migration issues from old platform to enhanced platform.
• Handling escalated cases from Level 1 technicians.
• Handling PC fusion Investigation.
• Awarded as the Best Business Support Executive in the month of Aug 2007. CUSTOMER SUPPORT EXECUTIVE Aug 2006 - Jun 2007
Hutchisson Essar South Ltd
• Processing of orders (Postpaid & Prepaid).
• Solving complicated issues & action of requests (Postpaid & Prepaid).
• Sales & Retention (Postpaid & Prepaid).
• Responsible for ROTN migration.
• Coordination with IT and Billing for complicated billing issue.
• Responsible for planning and completion of migration. Backend Activities:
• Maintaining & forwarding day to day correspondence like Prepaid & Postpaid forms, service requests & complaint letters to the concern department. ORDER MANAGEMENT EXECUTIVE Mar 2004 - Jul 2006
Videsh Sanchar Nigam Limited
• Order acceptance & order processing.
• Processing of new customer orders.
• Processing reactivation of suspended orders.
• Processing the termination of orders.
• Verification and Acceptance of new orders with valid documents.
• Feasibility Q Follow-up.
Non-feasibility tracker:
• Area wise mapping.
• Maintenance of NF Sales bucket & regular follow up for feasibility. Team Handling:
• Process Monitoring Handling Team Member Queries.
• Initiating Refund Requests to Finance and Managing Renewal Packs. Reporting:
• Day closure report Executive wise achievement & control.
• DSA wise Break-up and Pending Installations.
• Cheque Report.
EDUCATION
BACHELOR'S DEGREE IN COMPUTER SCIENCE
Ethiraj College for women Chennai
MASTER'S DEGREE IN BUSINESS ADMINISTRATION Present Madras University
COURSES
SUBSTITUTE TEACHER Mar 2022 - Present
Katy ISD
SKILLS
Multitasking (Experienced), Prioritizing (Expert), Meeting deadlines (Expert), Adapting (Experienced), Logic (Experienced), Documentation (Experienced), Team building (Skillful), Leadership (Experienced), Independent work (Expert), Initiative (Experienced), Quick learning (Experienced), Interpersonal skills (Experienced), Flexibility (Expert), Efficiency (Expert), Reliability, Problem solving (Expert). ADDITIONAL INFORMATION
CAREER OBJECTIVE
To pursue a challenging career where I can prove my skills with a distinct goal to prove myself worthy in all changing ambience in the event of satisfying my authority. MY STRENGTH
• Ability to effectively multitask, prioritize and meet deadlines.
• Ability to effectively take up new assignments and change priorities.
• Have very good logic and documentation skills.
• Effective team building has been highly appreciated by managers.
• Have effective leadership qualities.
• Have ability to work independently.
• Took a lot of initiative.
• Observe and acquire skills and knowledge at a quick pace.
• Self-starter with good interpersonal skills.
• Possess flexibility in adapting to changes.
• Efficient and More Reliable.
LANGUAGES
Tamil (Native), Telugu (Proficient), English (Highly proficient),
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