Customer Service Representative

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

LANGUAGES

Columbia, South Carolina 29223

*************@*****.***

MAKAYLA JACKSON 803-***-****

Customer Service Representative

Lifestation - Remote August 2019 - December 2023 Respond promptly to customer inquiries and concerns via phone.

Maintain accurate records of customer interactions. Meet performance targets, such as call volume and resolution time.

Adapt to new technologies and processes as they are implemented.

Collaborate with other departments to resolve customer issues. Dunkin’ Donuts - Columbia, S.C October 2016 - May 2018 Correctly received orders, processed payments and responded appropriately to guest concerns.

Served fresh, hot food with a smile in a timely manner. Prepared and served beverages such as coffee, tea and fountain drinks.

Handled confidential documents and maintained their proper organization.

Prepared items according to written or verbal orders, working on several different orders simultaneously.

KFC - Cheraw, S.C Aug. 2016 - Nov. 2017

Delivered professional and comprehensive details regarding the product and services offered.

Actively listening to the customer's requirements and inclinations to offer precise recommendations.

Greeted arriving customers and promptly offered my assistance. Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in handling customer

questions.

Conflict resolution knowledge.

Reliable and punctual.

Outgoing personality.

Cash handling.

References upon request.

Inbound Customer Service Associate

Front End Cashier Associate

Customer Service Cashier Associate

Columbia, South Carolina

High School Diploma (Graduated)

2012 – 2016

Richland Northeast High School

Columbia, South Carolina

Esthetics Certification (Graduated)

2023 – 2023

Kenneth Shuler of Cosmetology

Colorado Springs, Colorado

Criminal Justice Human Resources

2021 – present

Colorado Technical University

English

I am a highly motivated, outgoing and professional customer service representative with over 6 years of experience providing exceptional customer care in both face-to-face and phone interactions. My amiable and dependable personality, as well as my strong work ethic, make me a valuable team player. Furthermore, I possess exceptional communication and interpersonal skills and can work both independently and collaboratively.

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