Customer Service Information Technology

Quenell A. Prather

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Day/Eve: 202-***-**** · **************@*****.***

INFORMATION TECHNOLOGY LEADERSHIP

Internal & External Consulting / Staff Management / Team Building/ Medical-Dental

PROFILE

Extensive experience in the medical and non-medical industry specializing internal and external consulting, project planning, team building and hands-on experience in strategic planning, change management, and project planning. Additional Areas of Expertise Include:

Customer Service Policies & Procedures

Billing/Invoicing Contract Negotiations

Budgeting & Forecasting Marketing

Basis of Estimate Quality Control/Assurance

Vendor Relations Client Interface

Professional Experience:

Dr. Alexis Kirkland 2013- present

My position is a treatment coordinator /orthodontic department manager

I complete all Maryland state and DC Medicaid patients and forms and treatment cases

Provide all case presentations for Orthodontic patients as well as General dentistry patients.

I manage the Orthodontic and general dental department and 5 assistants.

We together provide patient care and treatment.

Schedule patient’s appointments and greet the patients and make them comfortable to be in our practice.

Expert with Patterson, excel, dolphin management, dolphin imaging software .

I breakdown the orthodontic department and sterilize the office completely

Radiographs such as panoramic and cephlometric x-rays are taken and processed completely for treatment planning.

Complete ordering of supplies

Marketing for the Orthodontic department

Dr.Pho Le 2011-2013

Orthodontic Technician/ Orthodontic Manager Waldorf, MD

I am responsible for all patient quality in the office.

I provide assistance to the Doctor including but not limited to the following; maintain daily paper work, updating patient files, calling patients on the behalf of the Doctor, assisting patients by identifying their needs and expectations, building trust between the patient and the Doctor, maintaining recent medical history for all patients, conduct meetings for the department, prepare treatment letters for customers, organize charts and schedules, consult with patients and evaluate the care of oral evaluations, while offering subject matter expertise support to peers.

My high level of skills often times requires my recommendation on treatment plans for the Doctors in the practice.

I develop orthodontic procedures that are followed by all employees.

I greet customers, answered phone calls; place phone call to patients and address customer needs providing the highest level of customer service.

I facilitate staff meetings and organize the procurement for all Orthodontic departments.

Maryland Orthodontics 2006-2011

Orthodontic Technician

Assisted doctor with child and adult patients, fitted bands, inserted arch wires, took intra oral and extra oral photos, dentals impressions.

Handling Invisalign treatments and procedures, instructing patients on the use and care of their orthodontic appliances, fabricating essix retainers.

Responsible for fitting bands on the teeth of clients from ages 7 and older.

Responsible for ordering clinical supplies, sterilization, chart documentation, taking and developing X-rays.

Preparing patients, sterilizing instruments, setting up instrument trays, and preparing the materials used in dental procedures

Keeping the patient's mouth free of debris during the procedure; handing the dentist the appropriate instruments; taking impressions; and taking x-rays.

Special assignments: handling other offices duties including answering phones, scheduling appointments, and maintaining patient records.

Dr. Edward Nelson- 2003-2006

Dr. Edward Nelson DDS

Pedo/ Dental Assistant

Responsible for pre and post treatment of patients.

Responsible for patient relations: comforting, educating, and motivating the patient.

Establishing a trusting rapport with patients, thus, ensuring positive dental experience, reviewing patient’s medical history

Responsible for procedure preparation, assisting doctor during all treatment.

Maintain office/ equipment, following all Osha guidelines.

Ordering of supplies:( supporting best savings, thus lowering office overhead)

All Expanded duties: take, develop, mount x-rays gathering and charting all pertinent information, Sealant application, Impression taking, model pouring, lab coordination, fabrication and delivery of night guards, bleach trays, acrylic provisional, removal of excess cement, cord packing, patient prep before bonding: establishing shade, pumice, etch, prime, adhesive applied; keeping site from contamination.

Education/ Certification:

Certified

Maryland and Virginia X-Ray

CPR certified

ACT Medical College

DC Certified for X -rays / Orthodontic Technician/ Dental assistant

ADDITIONAL EXPERIENCE:

•Windows 2000/NT/XP/Vista/98/95/2007

•Proficient in MS Office (Word, Excel, PowerPoint, Access, Project and Outlook)

•Corel Suite 12 (WordPerfect, Presentations, Quattro Pro)

•Effiecent with Dolphin Managemrnt /Dolphine imaging

•Patterson/Eaglesoft software

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References are available upon request.

Contact this candidate