Call Center Representative
Resume:
Carol Salinas
Los Angeles CA 90012
**************@*****.***
American citizen
Skills Summary
I have experience with several CRM systems including sales force I type 40+ WPM and strong 10 key as well as outlook. I have over 20 years customer service experience with a strong emphasis in healthcare. I am familiar HIPPA and insurance parameters and I am empathetic to the struggles of people with health issues. Education
Degree / Date of Graduation
GED 1999
Experience
Experience:
OPTUM Health work from home call Center representative December 1, 2022 through July 11, 2023 Took 80+ calls per day aiding patients and finding therapist psychiatrist psychologist for mental health and special needs. Achieved and kept excellent KPI scores Amazon contact tracing June 2021 to March 2022 collected data from Amazon employees stricken with CoVid 19
DoorDash delivery person
December 2017 through December 2022
Deliver food and goods throughout the pandemic in the greater Los Angeles area Achieved and maintained excellent customer survey scores Caremore Health call Center representative
November 2019 to March 2020
2
Took 100+ calls per day as a team in a call center in Los Angeles Achieved and maintained excellent KPI scores
Arise (work from home) call Center representative
January 2014 through August 2017
contracted through Arise platform to do AAA roadside assistance, vacation exchange and cruise sales from my own home, using my own equipment, making my own schedule and providing my own supervision
Walgreens pharmacy senior, certified pharmacy, technician July 24, 1998 through May 2014
Took care of all aspects of running a retail pharmacy, including filling of 500+ prescriptions a day, training of new technicians, ordering supplies, drugs, training of managers, and corporate trainees
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