Customer Service Representative
Resume:
Altonia Ross
Customer service representative/remote
Jacksonville, FL
*************@*****.***
• Assist customers with issues and concerns they are experiencing during the use of the product and/ or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Amazon Warehouse-Jacksonville, FL
February 2021 to October 2023
Dispatcher/Customer Service
TridentCare-Jacksonville, FL
December 2022 to 2023
Work from Home Customer Service Representative
Maximus
June 2022 to November 2022
Remote
Customer Service Representative
Remedy Intelligent Staffing-Jacksonville, FL
May 2016 to April 2020
Janitorial Worker
Sedexo-Jacksonville, FL
May 2017 to June 2018
Cashier/Sales Associate/Customer service
wendys/hospitality Staffing-Jacksonville, FL
November 2012 to March 2015
Responsibilities
Making sure all job requirements and tasks are done Accomplishments
I became a great team player and a dependable hard worker Skills Used
Handling cash
Excellent Customer service
Education
High school diploma in n/a
terry parker high - Jacksonville, FL
2010 to 2012
Skills
• Cash Handling
• Excel
• Warehouse
• Customer Service Skills
• Warehouse Associate
• Picker Packer
• Shipping Receiving
• Order Puller
• Unloading
• Load & Unload
• RF Scanner
• Order Picker
• Reach Truck
• Pallet Jack
• Microsoft Word
• iOS
• Culinary experience
• Micros POS
• Time management
• Sales
• Food preparation
• Aloha POS
• Upselling
• Restaurant experience
Languages
• English - Expert
Certifications and Licenses
driver's license
Food Handler Certification
Certified Nursing Assistant (CNA)
January 2020 to Present
Boiler License
Certified Nursing Assistant (CNA)
Present
CNA
CPR Certification
BLS Certification
Driver's License
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