Customer Service Store Manager

Norma Carbajal

Assistant Store Manager

Contact

***** ** ***** **, *** 9-18

Miami, FL 33196

305-***-****

***********@*****.***

Objective

My primary objective is to drive sales, accomplishing the company’s goals such as excellent customer service, and foster a healthy work environment by encouraging and motivating my team to reach our goals and looking out for each other to achieve results. I deeply care for my team and the business.

Key Skills

Customer Service

Sales

Leadership

Communication

Problem-solving

Experience

August 2023 – April 2024

Assistant Store Manager • Cotton On

May 2021 – August 2023

Assistant Manager • JCPenney

October 2019 – May 2021

Sales Team Member • JCPenney

Responsibilities: As an assistant store manager, I was responsible for my story by ensuring great customer service through coaching our employees, meeting our daily and weekly goals. When opening and closing I was responsible for following the procedures for cash handling. I was also responsible for managing timecards and updating our store through monthly VM and weekly trade updates.

Sales

Deeply understanding my customers to help them find their most ideal outfits to reinforce loyalty and resulting in a positive customer experience.

Leadership

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References

Stephany Aguilera: 786-***-****

Tenisha Dempsey: 305-***-****