Customer Service Sales Representative
Resume:
Jaleshia L. Jackson
*** ******* ** ***. *, Monroe, La 71203
318-***-****(Voice/SMS)
***************@*****.***
Professional Summary
Highly motivated Sales Representative with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving customer purchasing experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximum business revenue, effectively demonstrate product overcome objections and close sales, Persuasive in negotiation contracts and diplomatic in communicating with customers to build long-term, productive relationships. Familiarity with sales management and time management.
Brightspeed, Remote
Customer Order Resolution Representative October 2022– Present
Correct customer information by working Toll reports, Calling Card reports, and other reports assigned that are offline support functions.
Applied technical skills by entering new customer data and other sales data for current customers into database.
Respond and resolve the customer problems, needs, and concerns in efficiently, prompt, courteous, and professional manner while maintain customer’s satisfaction.
Complete and process customer complaints and communicate and coordinate resolutions to the appropriate customer or department.
Effectively and efficiently resolves billing concerns and provides informational support to customers.
Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.
Lumen (CenturyLink), Hybrid
Customer Order Resolution Representative January 2020 – October 2022
Correct customer information by working Toll reports, Calling Card reports, and other reports assigned that are offline support functions.
Applied technical skills by entering new customer data and other sales data for current customers into database.
Respond and resolve the customer problems, needs, and concerns in efficiently, prompt, courteous, and professional manner while maintain customer’s satisfaction.
Complete and process customer complaints and communicate and coordinate resolutions to the appropriate customer or department.
Effectively and efficiently resolves billing concerns and provides informational support to customers.
Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.
JP Morgan Chase and Co., Monroe, LA
Consumer Loan Specialist November 2018 – August 2019
Maintaining compliance with state laws, federal regulations, CMMC policies and procedures, multi-state documents and resolved issues with close mortgage/loan documents.
Evaluate collateral files to ensure entirety using predefined criteria with completed daily audits to ensure that no variances from criteria occurred.
Maintaining the security of protecting customer’s personal and financial information.
Key Strengths and Competencies
Effective communication Multitasking Capabilities
Professionalism Active listening
Empathy Time management
Collaboration Customer Focused Service
Education
University of Louisiana at Monroe, Monroe, La
Bachelor’s Degree
Business Administration
December 2020
Related Coursework
Strategic Management Management in Practice
Human Resource Management Organizational Behavior
Public Speaking Small Business
References
Available upon Request
Contact this candidate