Customer Service Human Resources

Stephanie Silveira-Barros

****************@*****.*** 857-***-**** Boston

SUMMARY

Dedicated HR Coordinator with experience in employee relations, recruitment, and compliance. Skilled in information governance with a strong understanding of data privacy regulations and records management. Proven ability to streamline HR processes and ensure data integrity. PROFESSIONAL EXPERIENCE

The Colonnade Hotel (Contract with Robert Half) Boston, MA Human Resources Coordinator September 2023 – Present

● Maintain employee records and process changes, ensuring compliance with policies and legal requirements

● Collaborate with the accounting team to troubleshoot and resolve payroll discrepancies through ADP Workforce

● Verify timesheets, processed payroll changes, and ensured timely and accurate payroll execution

● Provide support to staff members on ADP functionalities, ensuring adoption and usage across departments

● Coordinate recruitment processes, including job postings, screening resumes, and scheduling interviews

● Organize employee engagement activities and initiatives to promote a positive workplace culture

● Assist in payroll processing, ensuring timely and accurate compensation for 150+ employees

● Manage and update both physical and electronic personnel records and calendar for the HR Department

● Guide new employees through the onboarding process, assisting with the completion of all required paperwork Morgan Lewis & Bockius (Contract with Epiq Global) Boston, MA Information Governance Specialist August 2022 – August 2023

● Enforced document categorization and labeling, ensuring strict compliance with confidentiality protocols

● Organized records electronically and physically, aligning with firm policies for retrieval

● Acted as a central point of contact for inquiries, delivering timely resolutions and exceptional customer service

● Conducted audits to maintain data accuracy with continuous compliance The H&M Group Boston, MA

Sales Consultant April 2021 – August 2022

● Managed inventory by restocking, arranging, and organizing the merchandise to optimize sales performance

● Demonstrated expertise in maintaining up-to-date knowledge of sales, promotions, price adjustments, policies, exchanges, and security practices

● Oversaw stock rooms to ensure an organized environment, conducted regular stock counts, and efficiently handled merchandise shipments

Clarks Boston, MA

Sales Consultant May 2018 – June 2020

● Delivered exceptional customer service, exceeding sales targets

● Engaged customers, demonstrated product features, and recommended suitable footwear options

● Maintained a visually appealing store, ensuring well-stocked inventory and attractive displays EDUCATION

University of Massachusetts Lowell Lowell, MA

Bachelor of Arts in Psychology May 2022

Minor: Race and Ethnicities

SKILLS

● Languages: English (Fluent), Cape Verdean Portuguese (Conversational)

● Administrative Assistance, ADP Workforce, Correspondence Management, Customer Service, DocuSign, E-Verify, iManage, Information Governance, Kronos, Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, Records Management, Star Systems Solutions, Zoom, Teams, Canva, Employee Onboarding and Orientation, Recruitment and Talent Acquisition

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