Customer Service It Support
Resume:
Nick Marcantonio
Tampa, FL
****************@*****.***
Energetic and performance-driven IT Specialist with 3+ years of experience. Proven track record in customer satisfaction and exceeding goals. Skilled in software/hardware troubleshooting, customer service, and problem-solving. Known for keeping a cool head when things go awry. Authorized to work in the US for any employer
Work Experience
Senior Store Manager
Star Liquor-Brandon, FL
May 2017 to November 2019
As Senior Manager at Star, I was responsible for all daily business operations including but not limited to:
• Achieving monthly/yearly sales goals to ensure company growth by implementing standard business practices and creative and innovative sales and merchandising tactics
• Hiring/firing and scheduling for roughly 20 positions at three separate locations
• Leading a team of employees to provide excellent hands on customer service, sales, and shop upkeep
• Providing IT support to three locations using Remote Access for issues with networking as well as software, such as Windows OS, Microsoft Outlook and Excel, and multiple POS and inventory systems
• Provide IT support with hardware such as routers, switches, computers, monitors, scanners, card readers and security systems
• Ensuring an accurate cash till and making regular bank deposits
• Shipping/receiving and transfers between all company locations
• Maintaining inventory through ordering from vendors and routine audits
• Being on call during off hours in case of emergency Grocery Lead
Palma Ceia Village Health Market-Tampa, FL
2016 to 2017
As the Grocery Lead at PCVHM, I led a team of grocery clerks to accomplish all daily business operations including, but not limited to:
• Working directly with other department leads, upper management, and corporate to drive sales through creative merchandising and customer service techniques
• Handling all shipping and receiving of merchandise
• Physically and digitally maintaining inventory through routine audits and system input
• Maintaining a well stocked and tidy shopfront and stockroom
• Going above and beyond for customer service and satisfaction Education
High school diploma
Hilsborough County - Tampa, FL
2003 to 2007
Skills
• IT Support
• Retail Management
• Technical Support
• Operating Systems
• Network Support
• Software Troubleshooting
• Microsoft Windows
• Merchandising
• Desktop Support
• DHCP
• Active Directory
• Microsoft Excel, Outlook, Word
• Computer hardware
• Help Desk
• Computer networking
• LAN
• WAN
• Communication skills
• IT
• Computer skills
Certifications and Licenses
CompTIA A+
October 2022 to October 2025
Self study
CompTIA Network+
Self study. In progress.
Additional Information
Fully committed and eager to begin a career in IT by joining a team dedicated to improving the day-to- day lives of clients. Passion for building/upgrading PCs and learning what makes them tick.
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