Communication expert

OLIVIA RICE

*** *** ********* ** ******, Yonkers, New York 10701 · 914-***-****

************@*****.***

Hi! My name is Olivia Rice. I am known as “hospitality’s finest”. I have over 3 years of experience in the luxury hospitality and patient care industries. I am looking to further cultivate my skills in the hospitality industry and ultimately work my way to a management position.

EXPERIENCE

MAY 2022 TO PRESENT

HOSTESS

Ruth Chris Steakhouse, Tarrytown, NEW YORK

Provided VIP customers with quality service. Greeted Guests with the utmost enthusiasm. Managed seating reservations while initiating and maintaining waiting lists. Assisted restaurant staff when necessary. Escorted VIP Guests to their seats. Scheduled and coordinated external corporate events. Responded to and addressed guests concerns as needed.

NOVEMBER 2020 – FEBUARY 2022

LEAD HOSTESS / TRAINER

YARDHOUSE DARDEN, YONKERS, new york

Created a hospitable and warm restaurant environment. Prioritized customers with reservations ensuring they received excellent service. Maintained cleanliness in and around the hostess area. Processed and managed customer payments. Answered phones calls and handled customer inquiries. Trained incoming hosts and hostess on the demeanor, policies, and procedures needed to succeed at YARDHOUSE.

OCTOBER 2019 – 2021

HOME HEALTH AIDE

COMMITTED HOME CARE, Sometown, new york

Was assigned multiple homecare cases over a 3-year period. I serviced autistic children and elderly people in their homes. I assisted them in their daily routines and worked alongside their nurses to maintain their overall wellbeing. I also, kept food and speech logs and records for my autistic patients, helping their parents get them regulated on food and learning schedules.

EDUCATION

SEPTEMBER 2024

MONROE COLLEGE, WESTCHESTER, NY

BA IN HOSPITALITY – IN PROGRESS

JUNE 2023

NEW YORK SCHOOL OF ESTHETICS & DAY SPA - WHITE PLAINS, NY

SKINCARE SPECIALIST IN ESTHETICIAN

JUNE 2020

SAUNDERS TRADES AND TECHNICAL HIGH SCHOOL, YONKERS, NY

HIGH SCHOOL DIPLOMA

SKILLS

Excellent Communication

CRM (POS)

Phone Etiquette

Record Keeping

Event Management

Administration (Front Desk)

Customer Service

PCA/HHA Licensed

Adaptability

Hosting

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