Customer Service Data Entry
Resume:
SUMMARY
SKILLS
EXPERIENCE
MARGARIDA
AFONSO
***********@*****.***
Quincy, MA 02169
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
• Information Security
• Account Updating
• Report Generation
• Data Collection
• Data Entry
• Fast learner
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CUSTOMER SERVICE REPRESENTATIVE 04/2023 to Current MassHealth - Marlboro, MA
Answered customer inquiries and provided accurate information regarding products and services.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Maintained detailed records of customer interactions, transactions and comments for future reference.
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Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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• Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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CASHIER AND PIZZA 12/2022 to 09/2023
Papa Gino's - North Easton, MA
• Operated the pizza oven, ensuring pizzas were cooked to order.
• Prepared dough and sauce for pizzas according to recipes.
• Cleaned and sanitized kitchen surfaces and equipment.
• Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
• Handled customer orders in a timely manner, ensuring accuracy of order.
• Monitored quality of all products served to customers.
• Ensured compliance with health and safety regulations in the kitchen area. Greeted customers and answered any questions they had about the store's products and services.
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Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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• Issued receipts, refunds, credits or change due to customers. Assisted customers over the phone regarding store operations, product information and order placement.
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Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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Provided excellent customer service while promoting loyalty programs to increase sales potential.
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MAIL SORTER 05/2023 to 08/2023
CSF Inc - North Easton, MA
EDUCATION AND
TRAINING
• Sorted incoming mail for distribution to staff, departments and external customers. Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
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• Processed outgoing mail using postage meters and scales.
• Filed documents in appropriate folders or records management systems.
• Labeled containers with required information before dispatching them.
• Ensured compliance with postal regulations and procedures. Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
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ASSEMBLY LINE WORKER 04/2022 to 05/2022
SDL diagnosis Inc - Canton, MA
Assembled components of a variety of products, adhering to production specifications.
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• Monitored assembly line operations and identified any issues or problems that arose.
• Inspected finished products for quality assurance purposes.
• Performed routine maintenance on equipment as necessary.
• Ensured work areas were kept clean and organized at all times.
• Collaborated with other departments to ensure smooth production process flow. SUPPORT WORKER 03/2022 to 04/2022
DXL Group - Canton, MA
• Organized warehouse space for efficient storage of products.
• Assembled orders according to customer requests.
• Operated scanners, computers, and other equipment to track orders.
• Packaged items carefully using protective materials like bubble wrap or foam sheets.
• Received deliveries, scanned packages and updated orders in internal database. Updated inventory and production information using warehouse management systems and scanner guns.
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Brockton High School - Brockton, MA
06/2008
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