Customer Service Production Manager
Resume:
SAMUEL TUCKER
Contact
**************@*****.***
development, office management, and production. I have experienced in facilitating change in a workforce and implementing new policies and procedure. Continuously demonstrated talent for recruiting, interviewing, and hiring of new staff. I am a self-starter who increased the effectiveness and professionalism in each position held.
Scheduling Administrator Mondelez International-Kraft Foods
• Successfully managed a team of over 50 employee staff per shift.
• Maintained client accounts and support, ensuring proper and effective handling of requests, as well as problem resolution and customer service issues.
• Analyzed history of merchandise returns due to defects. Worked with vendors to improve product quality.
• Achieved meeting cost and yield targets while ensuring high-volume manufacture (at internal and external sources) of new product designs.
• Recruited, conduct interviews, trained, and created schedules for all employees.
• First point of contact for the projects, met weekly with vendors, conducted site visits, and communicated daily with technicians facilitating the change
• Identified new methods for cutting operating costs while increasing services.
• Increased staff productivity and technical ability through effective leadership and training.
• Proficiency with Microsoft Windows-based programs such as Word, Excel, and Outlook.
Asst. Director/Production Manager House of Hope Atlanta Decatur GA
• Directed customer relations, sales promotions, supplies ordering and equipment maintenance
• Assisted sales team in promoting new client business. EDUCATION
GEORGIA SOUTHERN UNIVERSITY
Business Administration
INSTITUTE OF WORSHIP STUDIES
Worship & Art Certification
ADDITIONAL SKILLS
Recruiter
Director of Operations
Computer Software Course
Retail Store Management
Pipe Organist
Midas Sound Board
Leadership Training
Audio Installation and Networking
Tax Associate
CAREER OBJECTIVE
PROFESSIONAL EXPERIENCE
Over 27 years of progressive experience in planning, organization Atlanta GA
• Served as liaison with regional manager, vendor account executives, and community leaders to coordinate store management, sales focus, and community involvement.
• Directed activities related to administration of client agreements, payment records and collection, and oversaw assigned personnel.
• Accountable for essential planning of daily department operations.
• Expertise in management, training, development, negotiation, and budgeting.
• Consistently able to obtain high productivity from employees. Coordinate well with contractors and subcontractors.
• Able to resolve problems and maintain friendly and effective relations.
• Handled multiple projects simultaneously and met all deadlines. References Available Upon Request
REFERENCES
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