Customer Service Administrative Assistant

Alidia Carol Brown

**** ******* **** ****

Charlotte, NC 28215

573-***-**** (cell)

EMAIL: *****.******@*****.***

Objective

Aspiring to excel in a dynamic remote position within the customer service, collections, or healthcare sectors, I bring over 12 years of specialized experience. Leveraging my adeptness in mastering new systems and processes, I aim to contribute immediately and effectively to your team's success, ensuring the highest standards of service and efficiency.

Professional Summary

A seasoned professional with extensive experience in customer service, collections, and healthcare, adept at operating in fast-paced environments, including 4+ years in remote settings. Known for exceptional analytical abilities, rapid learning, and integrating technological solutions to enhance operational efficiency. Proven track record in leadership roles, with a focus on developing high-performing teams and delivering outstanding customer satisfaction.

Skills

Technical Proficiency: Skilled in Microsoft Office Suite, with a typing speed of 35 WPM. Experienced across various operating systems including Windows 2000, XP, Vista, and 7. Remote Work Capabilities: Demonstrated ability to work effectively from home, leveraging digital communication tools to maintain high levels of productivity and team cohesion.

Communication and Interpersonal Skills: Exceptional verbal and written communication abilities, facilitating clear and constructive interactions with team members, clients, and stakeholders.

Leadership and Team Management: 3+ years in supervisory roles, fostering team development, and leading by example to achieve company objectives. Quick Learning and Adaptability: Rapid assimilation of new tools and processes, ensuring minimal downtime and continued performance excellence. Professional Experience

Allstate Insurance, Customer Care Rep II/Claim (Dec 2018 - Sept 2023) Spearheaded customer inquiries, providing precise and prompt solutions, thereby upholding exemplary customer service standards.

Managed extensive documentation, enhancing the efficiency of information processing and customer assistance.

Aerotek (Optima Health Care), Information Payment Rep (Nov 2017 - Apr 2018) Ensured accurate patient service and facilitated timely payment processes, maintaining superior customer service quality.

Tidewater Financial Services, Administrative Assistant (May 2015 - June 2017) Orchestrated administrative duties with a focus on repossessed vehicle processes, significantly improving communication and procedural timelines. Health Care Support Agency (WellCare), Customer Service Rep (Sep 2014 - Jan 2015) Conducted comprehensive data analysis to resolve member complaints and system discrepancies, promoting operational improvements and customer satisfaction. Manheim/Renovo/Primeritus, Client Rep 2 (Jan 2013 - Sep 2014) Enhanced recovery operations through meticulous account management and collaboration, facilitating swift and effective resolution of banking and client needs. Additional Information

Available for all time zones and flexible working hours tailored to team needs and project requirements.

References and further details on work experience available upon request.

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