Customer Service Representative
Resume:
Heather Torres
Irving, TX 75061
*******.********@*****.***
OBJECTIVE: A challenging career providing an opportunity to apply a professional experience expanding my knowledge and opportunities for personal and professional growth.
QUALIFICATIONS:
●Data entry
●File Maker Pro
●Microsoft Word/ Excel
●AS-400
●10-key
●Soft pro
●Core
●Skype
●Microsoft Teams
●Data Trac
WORK HISTORY:
Guaranteed Express:
June 2022-Present
Customer Service Representative
Answer in coming calls
Assist w/ pick up/delivery orders over the phone
Answer email requests
Taking care of daily tasks
Setup Hotshot loads
Assist with dispatching
Wells Fargo: October 2021-March 2022 (Contract ) Mortgage Funder
Verify wire instructions
Order wire instructions
Inbound/Outbound call to vendors
Review Closing dates, signatures and times
Review Closing loans
Retrieve all correct documents after closing for disbursing
Upload package in system
Closing loans by disburse date
FIRST AMERICAN TITLE: January 2021-July 2021
Escrow Assistant
Process refinance loans
Processed FedEx mail
Process and develop mailed out recordable documents to Borrowers
Scanned in Closing and recordable documents into the system
Processed Amerisave loans
PINNACLE LOGISTICS. September 2014-March 2020
Customer Service Representative
●Booking new loads
●Problem solving
●Answer phones
●Assisting dispatchers
●Handle my own account (Mexpress)
●Produce quotes
●Find missing freight
Estes Express. NOVEMBER 2013-MAY 2014
Line haul Clerk
●Manifest bills of lading
●Answer phones
●Assist line haul drivers
●Assist with payroll
First American Mortgage Services October 2011– January 2012
Escrow Assistant
●Prepare refinance loans
●Assisting questions pertaining to HUD
●Assisting curative issues when needed
●Verifying date-sensitive document
●Dispatch Service for notary
EDUCATION:
Vallivue High School Aug 83’ – Jan 86’ High School Diploma
References:
More customer service experience upon request
Contact this candidate