Administrative Assistant Data Entry

LAQUANA SAMUELS

*** ************. ** ********, ** 28054 · 973-***-****

************@*****.***

Independently, highly motivated and confident administrative professional eager

to work as an Administrative Assistant. Offer great communication skills and

expertise in performing secretarial and record keeping tasks efficiently.

EXPERIENCE

7/22-PRESENT

PLS Check Cashing/Store Manager

● Collect money from customers/companies with returned checks.

● Manager all CSR's in multiple store locations

● Count Master Safe when working morning, middle, and night shifts.

● Process daily paperwork for opening and closing shifts.

● Close and open stores at multiple locations.

● Count and add cash to ATM's.

● Clean in and outside store locations daily.

● Answer multiple lines daily.

● Progress verify and cash customer and Dba checks.

● Process and prep daily paperwork for compliance for pop up audits.

● Schedule CRS's Store Managers and Assistant Managers work

Schedule weekly.

● Daily making copies.

● Daily faxing for customers and work proposes

10/2021-7/2022

Billing Rep/ Spectrum Communications

● Answer multiple calls daily

● Make payments on customers accounts as requested

● Educate customers about changes and updates on accounts

● Transfer customers to different departments as requested

● Upgrade and downgrade customers accounts as per requested

12/2019- 9/2021

Customer Service Assistant/Data Entry/ DR Horton

● Enter Homeowners Year End and 30 Day warranty tickets into the Microsoft

Edge system (Vendor Suite)

● Close warranty tickets when vendors have completed tasks

● Print out 30 Days, Service Request, and Year End tickets multiple times during

work hrs through Outlook Email

06/2019/12/2019

Data Entry, Remx Staffing/DR Horton Builders Company

● Enter Homeowners Year End and 30 Day warranty tickets into the Microsoft

Edge system (Vendor Suite)

● Close warranty tickets when vendors have completed tasks

● Print out 30 Days, Service Request, and Year End tickets multiple times during

work hrs through Outlook Email

10/2018-4/2019

Branch Coordinator, Remx Staffing/Home Depot

● Create Add Labors through Microsoft Xcel for installers payments

● Call customers to set up appointments with installers for their services

● Update comments in open services every 5 days

● Answer multiply phones lines helping customers with questions or concerns

● Call customers to make sure their services been completed with satisfaction

● Open new services for new and returning customers

12/2016 – 8/2018

POLICE 911 DISPATCHER, CITY OF NEWARK

● Operate a multi-line telephone console system, alerting system and TDD system for the

deaf and hearing impaired

● Translate information to the appropriate codes

● Determine and assign the level of priority of the call and enter data into a

computer-aided dispatch system for radio purposes

● Perform emergency medical dispatch and crisis intervention services

● Ask vital questions and provide pre-arrival instructions for emergency and medical calls

● Monitor and operate radio console and computer equipment

● Receive and respond to a variety of emergency and non-emergency services and

complaints

● Dispatch and coordinate the responses of public safety agencies

● Enters and modifies information into local, state and national computer databases

04/2014 – 12/2016

RETAIL BANKER, CITY NATIONAL BANK OF NJ

● Recruit, train, supervise and appraising banking staff

● Maintain statistical and financial records

● Discussed financials requirements of, and providing financial advice to clients

● Assessed and reviewed payments and withdrawals activity

● Authorized and evaluated overdrafts and loans

● Assist with manage budgets and meeting targets

● Handled customers complaints in a timely manner

2

EDUCATION

JUNE 2012

HIGH SCHOOL DIPLOMA, ABERDEEN ACADEMY HIGH SCHOOL

HIGHLIGHTS

● Excellent communication skills ● Exceptional customer service

● Strong work ethic ● Team player

● Problem solving ability ● Positive attitude toward others

● Banking ● Management

● Cashier/Teller ● Microsoft Edge

● Customer Service ● Emergency Responder

● Dispatching

REFERENCES

UPON REQUEST

3

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