Data Entry Customer Support

CORE COMPETENCIES

Confidentiality

Organization

Professionalism

Customer Support

Data Entry

Clerical Work

Office Settings

Childcare

Photo editing

Photography

Microsoft Excel

Microsoft Outlook

Efficiency Medical Terminology Microsoft Word

WORK EXPERIENCE

CUSTOMER REPRESENTATIVE, Maximus Sep2023-present

• Operated phone calls regarding Medicare questions and concerns

•Navigated computer systems to search for accurate scripts to provide customer resolution and satisfaction

•Maintained communication with Supervisor and teammates through Microsoft Teams

• Handled calls with integrity and precaution as to protect HIPAA regulations

• created good rapport with fellow coworkers and customers

DATA ENTRY CLERK, CONDUENT OCTOBER 2021 – MAY 2023

Processed and input personal data in a fast and efficient manner

Delivered accuracy with keying information

Utilized basic computer knowledge to complete work remotely

Sustained communication between supervisors and coworkers through Microsoft Teams and Microsoft Outlook

• Worked with integrity to maintain the confidentiality of Medical Records

WARRANTY CLERK, FOX AUTO TEAM (TOYOTA) NOVEMBER 2015 – JULY 2020

Organized and reviewed warranty claims to ensure the validity of submissions and payment for all aspects involved in the claim

Verified and processed daily warranty claims

Upheld an organized office system, producing basic filing, printing, and faxing of documents upon request

Created spreadsheets and charts using Microsoft and Excel programs

CUSTOMER SERVICE REPRESENTATIVE, LEXIS NEXUS (VITALCHEK) Sep 2013- August

Assisted customers via telephone and email

Utilized effective listening skills and problem solving

Placed orders and requested applications to obtain vital records such as death and birth certificates

Navigated and computer systems quickly and efficiently in order to provide necessary information to customers

Seeking to use my skills effectively & to make a positive impact on my community.

EDUCATION

YSLETA HIGH SCHOOL AUGUST 1996 – MAY 2000

High School Diploma

El PASO COMMUNITY COLLEGE: Credit Hours Towards Education and Child Development

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