Project Management

JAMELA JONES

**** **** ***** ****, ****** NC ****2

678-***-**** • **********@*****.*** • LinkedIn Profile

TECHNICAL PROJECT MANAGEMENT AND PROGRAM MANAGEMENT

Degreed Senior Project Management professional with 10+ years of enterprise level experience developing and directing the work of cross functional teams consisting of Product, Engineering, PMO, Finance, Marketing, I.T., and Operations as well as outside vendors, contractors, and consultants.

Certified Scrum Master (CSM) Agile Delivery Global Vendor Management

Project Scope, Planning and Resource Allocation Global Cross Functional Team Management

Financial, Risk Mitigation and Change Management Executive Stakeholder Alignment and Reporting

SaaS Client Onboarding/Implementation Sales Enablement of Product Enhancements

PMO Development/Governance Project Risk Mitigation and Strategy Development

Smartsheet/MS Project/Hive/Asana/Mural JIRA/Confluence/Rally/Clarity PPM

Salesforce/ForgeRock/AEM/WordPress Microsoft Office 365/SharePoint/Google Suite

Senior Program Manager TransUnion 03/2018 – 4/2024

Define the scope and objectives of the projects. Establish detailed project plans and metrics, work plans, schedules, resource plans and status reports. Identify project risks/gaps and create risk mitigation plans. Deliver projects within timeframes without major disruption or limited access to any system access.

Execute program budget and governance activities via change in project scope, hours, staffing and investments. Review project expenditures against planned budgets and ensure accurate reporting.

Mentor and develop project management staff including training and the building high-performance teams.

Monitor, measure and report on issues, opportunities, development plans and achievements.

Ensure milestones are met and lead interventions with suppliers when commitments are not delivered.

Assess strategic, financial, and operational risks that could impact project success or organizational performance.

Communicated with internal business partners and external customers to provide weekly updates.

Perform discovery meetings for key accounts to gather business requirements and develop project plans.

Collaborate with Sales and Development teams to share customer insights for new product and service sales.

Lead and coordinate the annual budget preparation process by preparing detailed plans, schedules, and assignments to ensure the annual budget is completed as scheduled. Develop and track operational KPIs.

Translated strategic priorities into short-term objectives with consistent standard operating practices.

Optimize resource allocation and utilization across multiple projects, teams, and departments to ensure efficient and effective delivery of strategic initiatives within budget and timeline constraints.

Transunion Financial Cloud Project

Led the migration of infrastructure to AWS cloud platform a $40MM+ project that migrates three legacy Transunion platforms along with Neustar data models into one customer facing offering.

Manage end-to-end project lifecycle: planning, execution, and post-migration. Develop and maintain documentation related to project plans, configurations, and procedures, ensuring accurate and up-to-date information for operational support and future enhancements.

Defined and led the migration by working closely with Product and cross functional teams to understand the current on-premise setup, identify the level of effort to move to AWS, end-to-end project lifecycle including planning, execution, and post-migration support activities.

Collaborated with all stakeholders to identify, manage, and escalate interdependencies, risks, and critical path milestones across workstreams to mitigate impact to plans.

Functioned as Scrum master for three engineering teams by facilitating all agile ceremonies using JIRA and reporting the progress of sprints Stakeholders.

Collaborated in standardizing PMO processes, artifacts as well as best practices.

Managed vendors and third-party service providers to negotiate contracts, monitor service level agreements, and ensure compliance with project specifications.

Neustar Integration Project

Led end-to-end management of concurrent, cross-functional projects on Multi-Touch Attribution and Marketing Mixed Models, overseeing all phases from project initiation to delivery and maintenance to drive successful business outcomes a portfolio valued at $30MM+.

•Assessed, and managed risks at the enterprise level, including strategic, financial, and operational risks that could impact project success or organizational performance.

•Optimized resource allocation and utilization across multiple projects and teams to ensure efficient and effective delivery within budget and timeline constraints.

•Utilized AWS and Qubole for effective data management, facilitating data collection, collaboration, and governance across 1st, 2nd, and 3rd party vendors to meet marketing and analytics requirements.

•Facilitated clear and effective communication among project teams, stakeholders, and executives, providing weekly progress reports as well as insights on overall program performance.

•Served as the Scrum Master for data engineers and solution architects, guiding the team through a gradual transition from a waterfall to an agile framework.

•Enabled partner growth objectives by gathering key information, analyzing their operational growth, and then creating strategic plans to meet and exceed new opportunities.

Product Owner SBA RentPath 03/2015 – 03/2018

Led clients through customization of LeadMail, Sponsored Apartments, and Banner B2B products. Directed the overall strategy and revenue goals exceeding $10MM. Serve as the primary point of contact for key enterprise account/partner vendor representatives cultivating and maintaining client and vendor relationships.

Represented the voice of the customer prioritizing product planning, product delivery, and backlog.

Defined the product strategy, market, industry, and customers to develop a comprehensive product vision.

Participated in product and sprint backlogs, releases, and reviews prioritizing activities based on highest need.

Built business cases and defend prioritization of projects for sales and marketing campaigns. Analyzed business cases, customer insights via Voice of the Customer (VOC), and market research to develop user stories, test plans, acceptance criteria, and application integrity.

Analyzed and tracked product life cycle phases from inception to market introduction.

Provided support, insights, and KPIs, including pricing and positioning to Sales Teams.

Balanced product development tradeoffs with alternatives to ensure successful development.

Senior Program Manager AOL Digital Ad Operations 09/2006 – 03/2015

Managed the Martech program from RFP to completion. Managed digital ads and video advertising projects for CPG and Telco industries by ensuring proposals were strategically and creatively aligned, on schedule, and within budget. Managed the day-to-day business relationships to identify growth and up-sell opportunities. Hired and trained.

Collaborated with third-party vendors, clients, and internal teams to implement and manage the interconnections between the Ad, Video, Programmatic, and Direct Sales platforms to enable ad monetization.

Pre- and post-sales process to address RFPs, provide deal evaluation, sales negotiations, and revisions.

Utilized third party research tools to support recommendations and provide competitive spending analysis.

Developed and maintained partnerships with clients which resulted in exceeding sales goals of $9MM+ annually.

Monitored deal delivery and contract compliance to balance maximum revenue recognition.

Trained and managed workflow for Associate Account Managers and assisted in their professional development.

Supported Regional Sellers for deal implementation, launch, closing activities.

EDUCATION

B.S. Management Kaplan University 08/2003-05/2007

CERTIFICATIONS: Certified Scrum Master; PMP Certification (In Progress); Digital Ad Operations Certification

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