Security Officer Customer Service
Resume:
Devante Bethea
Licensed Security Officer - S.O.R.A
Ewing, NJ 08618
************@*****.***
Security Officer equipped with an excellent memory and awareness of surroundings people, events and faculties. Exercises sound judgment during crisis and emergency situations. Focused and capable of acting quickly during crisis events and emergencies. Skilled in problem solving and conflict resolution.
Authorized to work in the US for any employer
Work Experience
Licensed Security Officer
Allied Universal Security Services - Lawrenceville, NJ August 2018 to Present
Completes patrols of designated areas and documents patrols in daily shift reports. Maintains a 100% presence at a fixed post and performs all the duties associated with that post, i.e. visitor control, controls access. Escorts visitors and employees when requested. Uses CCTV and alarm system to resolve problems. Takes appropriate action if a safety and/or fire hazard is identified. Responds to all calls for assistance or codes Takes appropriate action as problems or emergency situations arise in accordance with guidelines and directives. Writes reports on all incidents of which the Security Department takes cognizance, i.e. Thefts, Assaults, Falls, Accidents, Missing Property, Codes or any unusual or suspicious activity.
Team Member
Home Depot - Ewing, NJ
September 2017 to August 2018
Execute daily stock maintenance: all products are signed, displayed, lit and clean. Ensure that aisle end caps and counter promotions are clean, presentable, and in-stock. Load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment. Safely operate forklifts or other machinery to complete tasks such as loading, unloading, sorting, staging, and transporting products.
Manager
Dollar General - Ewing, NJ
October 2015 to September 2016
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Education
Certificate Of Completion in Architecture Design and Landscaping Mercer County Area Vocational-Technical School - Ewing, NJ May 2013 to May 2014
High school diploma or GED
Skills
• CPR (3 years)
• CPR CERTIFIED (3 years)
• FIRE SAFETY (1 year)
• NATURAL (5 years)
• REPORT WRITING (2 years)
• Stocking (4 years)
• Customer Service (6 years)
• Organizational Skills (10+ years)
• Word (10+ years)
• Security (2 years)
• Typing (10+ years)
• Management (1 year)
• Excel (Less than 1 year)
• Cash Handling (6 years)
• CCTV (2 years)
• Loss prevention (4 years)
• Surveillance (2 years)
• Conflict management
• Materials handling
• First aid
• Driving
• Intelligence experience
• Supervising Experience
• Leadership
• Sketchup
• Customer support
Awards
Outstanding Customer Service Award
March 2019
Awarded by Russ Tuttle
Certifications and Licenses
Security Guard
Class D Security License
First Aid Certification
Assessments
Supervisory skills: Motivating & assessing employees — Proficient March 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
SORA Certified High Level of Integrity, Interior and exterior patrol, Observant, Natural Leader, Report Writing, Fire Safety Trained, CPR Certified.
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