Customer Support Call Center
Resume:
Geana Vivian
********@*****.***
Call Center Team Manager
Support Services Group -Waco, TX September 2021-June 2024
● Daily monitoring and management of agents to ensure adherence and customer support.
● Handled drafting and delivering attendance and policy disciplinary action to subordinates.
● Contracted for customer support for Hulu/Disney/ESPN and Broadview Federal Credit Union. Customer Care Specialist
Empereon- Waco, TX February 2019-September 2021
● Agent and customer support in all phases of customer interactions, including escalations.
● Monitored agent support chat channels.
● Contracted for customer support for Frontier. (internet, tv, and phone service) Receptionist/Childcare Development
Springs of Life Church/Children’s Center- Colorado Springs, CO November 2016-January 2019
● Administrative duties for church and childcare center.
● Early childhood Development certification.
● Managed Infant room. Facilitated aftercare transportation.
● Church event coordinator and support staff.
Administrative Assistant/Receptionist
New Creation Foundation - Troup, TX June 2014-November 2016
● General administrative duties in a faith-based addiction recovery center.
● Provided leadership and mentoring for women and men struggling with addiction recovery and other life-controlling factors.
● Public relations and marketing for the residential homes and small businesses of the ministry.
● Coordinated special events and fundraisers to support the ministry.
● Scheduled residents for mandatory work assignments.
● Involved in all phases of Hope Restored thrift store operations. Education
Associate Biblical Studies Diploma (+1 year of study BA in Christian Counseling) AMES International Christian University
2014 to 2017
Skills
● Microsoft, Teams, Excel, Word, Power Points
● Zoom, Slack, Rocket Chat
● Agent Coaching and Development
● Advanced Customer Service
● Non-Profit Organization Operations
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