Customer Service Representative
Resume:
Vanessa Rawls
Independence, KY *****
*.*******@*****.***
To obtain a position where I may utilize my present skills and continue to grow by obtaining additional knowledge through further work
experience.
Work Experience
Customer Service Representative
Protective Life Insurance-Covington, KY
June 2021 to Present
Take incoming calls from agents, brokers and clients. Assist with pending applications and requirements needed for new business.
Work thru multiple emails for brokers, agents and clients in regards to applying for life insurance and annuities.
Customer Service Representative
Carl Zeiss Vision-Hebron, KY
August 2019 to June 2021
Incoming calls for orders, labs, and sales reps
Customer Service Representative
Staples Technology Solutions-Florence, KY
October 2017 to January 2019
Duties included taking customer's orders, managing sales representatives orders and tracking for customer, and reading and attaching quotes and bids for orders. Customer Service Representative
Citibank, Houston Rd-Florence, KY
May 2006 to June 2017
Florence, KY
Duties included taking customer service calls, problem solving, and providing excellent customer service. May 2006- June 2017
Medical Assistant
Kidney Hypertension Center-Cincinnati, OH
February 2002 to January 2006
Cincinnati, OH
Duties included assisting doctor with office visits, scheduling, and assisting in transitioning hard copy records to digital format.
February 2002- January 2006
Shire U.S. Inc. Florence, KY
Duties included manually processing the data gathered from the sales force generated from the doctors prescriptions.
Education
Medical Assistant
Northern KY Health and Occupational Center
August 1993 to May 1994
Diploma
Simon Kenton High School
1987
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Live Chat
• Experience Administering Injections
• Vital Signs
• Care plans
• Organizational skills
• Computer skills
• Medical terminology
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
Additional Information
* Microsoft word, Excel, & Power point
* Receiving multiple inbound calls, problem solving, & multi tasking
* Online support and Chat
* Computer data entry
* Loading patient rooms, vitals, BP, collect ordered test specimens
* Update and maintain all digital client records
Contact this candidate