Data Entry Customer Service
Resume:
Lizbeth Sanchez
********@*****.***
Professional Profile
Certified Phlebotomy Technician. Customer Service experience of 6 years. Hard Working, compassionate, and focused. Has a strong background in different areas such as customer care, data entry, and problem solving. Has been proven to have strong leadership and to quickly understand new unexpected tasks, with the ability to stay calm during difficult moments.
Work Experience
Labcorp Phlebotomist
Premier Care Associates Kearny NJ May 2023- Current Drawing and collecting blood, and handling specimens. Sending out different exams, processing orders and performing different test on patients. Actively dealing with patients, accommodating their every need, and making sure their questions and concerns are answered.
Unite Here 100 Phlebotomist Newark Liberty Airport Newark, NJ September 2022-May 2023 Dealing with airport crew members medical benefits. Assisting them with finding a primary care doctor and other medical specialists depending on their medical conditions and necessities.
Improving my social skills, active listening and communication on a daily basis. Practicing my problem solving, public speaking, and critical thinking skills. De-escalating crewmembers as needed and setting boundaries regarding behaviors to maintain a safe and calm environment.
Imputing and taking notes on crew-members medical conditions. As well as making sure they have all the knowledge possible on their insurance and medical benefits. 2
Attending weekly meetings with my team and supervisors. Drawing and collecting blood, sending out the samples for testing.
OTG Management Newark Liberty Airport Newark, NJ November 2021- February 2023 Professional face for the company, while actively working with groups as a whole. Dealing with billing questions, payment extensions, service requests and new conflicts daily. Actively listening to customer’s positive and negative feedback. Medical Office Mayaguez, Puerto Rico Patient Access Representative August 2020-June 2021
Greeted and checked in patients. Ensure all patients are properly identified. Assuring patients were seen on time with or without appointments.
Inputting patient information and verifying patient insurance into the computer system in order for the office to have the correct knowledge during the consult/visit. O Mayaguez Beautiful Smile Dental Office Mayaguez, Puerto Rico Medical Receptionist August 2019- July 2020
Greeted and checked in patients. Assuring patients were seen on time with or without appointments.
Inputing patient information into the computer system in order for the dentist to have the correct knowledge during the consult/visit.
Food Service Newark, NJ University Hospital August 2017-August 2019 Customer Management, providing proactive support, prompt and friendly services. EDUCATION
Central High School Newark, NJ
Cumulative GPA: 3.5
Super Honors Society Award High School Diploma
K&G Academy Elizabeth, NJ
Phlebotomy Course
Essex County College Newark, NJ
General Science courses and prerequisite nursing courses; currently attending Certifications
3
● Basic Life Support American Heart Association
● Phlebotomy Technician Certification
Languages
● Fluent English (Reading,writing, speaking)
● Fluent Spanish (Reading,writing, speaking)
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