Information Technology Service Management

Derick Jeanbaptiste

470-***-**** • *******************@*****.***

www.linkedin.com/in/derick-jeanbaptiste-b95ba7294

Skills

Software: Microsoft Office, JavaScript, Command Prompt, MacOS, Windows, Linux, SQL, Jira Service Management

Hardware: Computer Maintenance, Networking

Languages: Haitian Creole (Expert), English (Expert)

Experience

Mc Donald’s Lithia Springs, GA

Manager In Training Jun 2020 – Jun 2024

Trained employees in every position, ensuring the franchise remained fully staffed and able to exceed expectations on food delivery.

Excelled in every position at McDonald’s, contributing to a $1000 revenue per hour.

Year-Up & MAXX Potential Simulated Internship Experience Virtual

IT Tier 2 Support Team Leader Jan 2024 - Jun 2024

Used Jira Service Management for ticketing and issue tracking.

Managed and resolved tickets using Windows 11, Command Prompt, and SQL on an SSH server.

Provided technical support and communicated effectively with customers to ensure satisfactory resolution of issues.

Facilitated team self-organization and cross-functionality to ensure a collaborative and efficient working environment.

Led Agile ceremonies such as daily standups and sprint planning.

Education

Atlanta Metropolitan State College Atlanta, GA

Information Technology, School of Business &Technology Aug 2023 – May 2024

Pursuing Information Technology degree certificate, earning 21 college credits.

Relevant courses: Introduction to Computers, Computer Science I, Survey of Programming Languages, Fundamentals of Information Technology, Survey of Information Technology II.

Year Up Atlanta, GA

Professional Skills Training Aug 2023 – May 2024

A leading one-year career development program with 250 corporate partners nationwide.

Includes college-level courses, professional training, and a six-month internship.

Developed an understanding of skill sets and traits necessary for success in a corporate environment.

Awards Received: Perfect Contract, YUGA Spirit Award.

West Georgia Technical College Douglasville, GA

Cyber Crime Specialist Aug 2022 – May 2023

Earned 21 college credit hours.

Learned to diagnose hardware components of a computer, including CPU, GPU, RAM, and power supply.

Acquired skills in using Windows 10, Kali Linux, and Ubuntu.

Gained hands-on experience in building and repairing computers.

Relevant courses: Computer Concepts, Information Security Fundamentals, Hardware Installation & Maintenance, Computer Forensics.

Lithia Springs High School Lithia Springs, GA

Diploma Aug 2019 – May 2023

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