Customer Service Experience

Corey A. Flynn

*** ********* **. *********, ** **048

Cell: 609-***-**** Email: *.*.*******@*****.***

EXECUTIVE SUMMARY

Professional Banker that’s well-versed in customer care and successful in achieving sales goals while maintaining high levels of customer satisfaction. Consistently accurate in counts and balances. Looking to obtain a position that utilizes my professional abilities and offers opportunities for continued growth and development.

Customer Support

Quality Assurance

Business Operations

Automated Processing

Bulk Filing

Cross-Selling

Financial Services

Transactions

Analytical Problem Solver

PROFESSIONAL EXPERIENCE

ABCO Federal Credit Union 03/2024 – Present

MSR II Willingboro, NJ

Cash Services – withdrawal

Check cashing, and deposits.

Inquiry Services - balance inquiries, transaction history, payroll deposits and loan

Open membership accounts

Deliver superior customer experience. Demonstrate proficient knowledge of all deposit and loan solutions.

Balance vault settlement at day’s end. Perform daily audit of multiple monetary instruments. Remain up to date on all compliance and digital learning modules.

WSFS Bank /Beneficial Bank 03/2017 – 6/2022

Personal Banker II / Personal Banker I Lumberton, NJ

Expand customer relationships as measured by cross-sell, referral volume, follow-up processes and overall sales. Provide proficient services in both transaction and platform banking functions to internal and external customers.

Deliver superior customer experience as measured by Medallia and Gallup. Demonstrate proficient knowledge of all deposit and loan solutions.

Balance vault settlement at day’s end. Perform daily audit of multiple monetary instruments. Remain up to date on all compliance and digital learning modules.

Worked closely with management to strategize sales techniques to increase branch production and customer service.

Maximized on sales behaviors to increase individual consumer, business, and lending goals. Consistently recognized as top performer with balanced production in the district.

Santander Bank 10/2015 – 03/2017

Teller Burlington City, NJ

Delivered superior customer service. Performed daily deposits and withdraws from customer accounts. Knowledge and understanding of the products offered by the bank. Maintained state standards for cleanliness and quality.

Managed inventory and ordered supplies. Reconciled each day’s transactions. Adheres to safe deposit box procedures/ operations and guidelines.

Assisted in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions. Educated and engaged Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.

Provided exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.

Recognized sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals. Validated transactions for system or operational changes to ensure operational integrity and compliance to all required regulations.

Chair O Practor 01/2010 – 10/2015

Contract Employee / Personal Assistant Fort Dix, NJ

Provided efficient delivery of equipment to military facilities. Verified mechanical operation and physical appearance of delivered products.

Performed cash transactions and deposited client funds.

Responded to request for information from various individuals by providing needed documents.

Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.

Supported executives with high-stress and high-profile careers.

Lyneer Temporary Services 01/2012 – 10/2015

Cycle Counter / CSR Robbinsville, NJ

Completed "Job Trainer Certification Program".

Worked on-site with client as a Cycle Counter / CSR.

Ensured accuracy of product inventory. Inventoried Canadian product orders.

Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner

Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals

Stylique Salon 12/2009 – 01/2012

Stylist Princeton, NJ

Processed transactions in a fast-paced environment. Scheduled appointments. Provided hair cutting and styling services. Maintained a clean and welcoming environment for clients.

Recommended different styles and ideas to clients to determine which look was best for them

Provided consultations and hair services such as highlighting, cutting, up-dos, shampooing, and straightening while suggesting hair care products

Collaborated with fellow employees to create ideas pertaining to individual clients

EDUCATION

Northern Burlington County High School, Columbus, NJ

Diploma: 05/1996 Graduated with a 3.0 GPA

CERTIFICATIONS

Nationwide Mortgage Licensing System and Registry (NMLS) 1952954

Notary Public, GFX Wire Transfer

WSFS Bank’s University Retail Learning Core Curriculum

Loan Applications, Digital Solutions

Contact this candidate