Information Technology Customer Service

RESUME

Chandanpreet Kaur

Contact No: 647-***-****

Email: ****************@*****.***

OBJECTIVE

Striving to secure a challenging role within an organization where I can leverage my intelligence, dedication, managerial expertise, and strong leadership qualities to contribute effectively to the company’s objectives. I aim to work in an environment that fosters professional growth and allows me to apply my skills and knowledge strategically. EDUCATION

Post-Graduate Program in Enterprise Content Management, Conestoga College, Kitchener, Ontario, Canada (Jan 2020 – April 2021)

Post-Graduation (Master of Science (Information Technology)), DAV College, Sector 10, Chandigarh, India (July 2016 – May 2018)

Graduation (Bachelor of Science (Information Technology)), Govt. College for girls, Sector 42, Chandigarh, India (July 2013 to May 2016) INTERNSHIP

6 Months training in Network Configuration using CISCO Routers & Switches from CNT Technologies, Sector 34, Chandigarh, India

PROJECTS

Team project for Conestoga College on the management of college data and security with the use of Office 365

WORK EXPERIENCE

Working as a Retail Sales Supervisor for Walmart + OSL Retail Services, Canada (November 2021 – Present)

Responsibilities:

Set sales targets and develop strategies to achieve organizational goals.

Monitor performance metrics, analyze results, and implement adjustments as needed.

Oversee all staffing aspects, including recruitment, training, scheduling, and performance management.

Train and coach staff to deliver exceptional customer service, ensuring prompt assistance and effective complaint resolution.

Monitor inventory levels meticulously, conduct regular stock assessments, and implement robust inventory control measures to minimize shrinkage.

Ensure adequate product availability and attractive product displays to drive sales.

Implement promotional displays for featured products and seasonal offerings.

Ensure adherence to company policies and procedures.

Act as a point of contact for staff, actively addressing their concerns and providing solutions.

Prioritize a safe and comfortable work environment by enforcing safety protocols.

Worked as a Quality Assurance Specialist in Earls Kitchen + Bar, Canada (August 2021 to December 2021)

Responsibilities:

Conduct regular inspections of food preparation areas, equipment, and ingredients.

Develop and establish quality assurance processes, guidelines, and protocols.

Perform quality tests on food items, ensuring they meet specified standards.

Address customer complaints related to food quality promptly and professionally.

Collect data on quality metrics, such as food safety, cleanliness, and consistency.

Monitor inventory levels and Ensure adequate product availability.

Worked as a Cashier in Walmart, Canada (Oct 2020 – Nov 2021) Responsibilities:

Counting the contents of the cash register drawer at the end of each shift.

processed payments, returns, and exchanges accurately and efficiently using point-of-sale systems.

Maintaining receipts, records, and withdrawals.

Resolving customer complaints and providing relevant information.

Guiding customers and ensuring their satisfaction.

Making sales referrals and cross-selling products.

Processing returns and checking for damaged items.

Keeping the checkout areas clean and tidy.

Worked as a Fashion Associate in Walmart, Canada (May 2020 – Oct 2020) Responsibilities:

Assisted customers with fashion choices.

Maintained store displays and visual merchandising.

Processed sales transactions using point-of-sale systems.

Managed inventory and stock replenishment.

Prioritized excellent customer service.

Ensured store cleanliness and safety.

KEY SKILLS

Technical Skills (Networking, Microsoft Office, SharePoint, Office 365, Programming)

Communication Skills

Organizational Skills

Writing Skills

Problem Solving Skills

Customer Service

Project Management

Collaborative Skills

Elicitation Skills

Business Analysis Skills

STRENGTHS

Honest

Positive Attitude

Hardworking

Punctual

Adaptable

Optimistic

HOBBIES & INTERESTS

Travelling

Reading

AVAILABILITY

Full Time

Contact this candidate