Human Resource Resources

EXECUTIVE SUMMARY

Human Resource Management/Executive Assistantship/Administration Assistantship

A reliable person, a change advocate with commitment to continuous and innovative learning in human resource management. Five years’ leading and managing administrative/human resource operation initiatives within different sectors/industries.

Experienced Executive/Administrative Assistant with extensive exposure to Human Resources Management in working in divers’ industries.

Ability to prioritize multiple competing deliverables with excellent interpersonal skills in dealing with other cross-functional areas.

Attention to details, exceptional communication, and interpersonal skills; poised to interact with individuals at all levels.

Strong human resource professional with a continuous education of Graduate Certification in Business Administration focused on Human Resource Management.

Plan to write the SHRM certificate exam soon.

TECHNICAL SKILLS/TOOLS

Software: ERP system (SAP, Oracle, Enterprise One), Salesforce CRM, Workday, Peoplesoft

MS Tools: Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), MS Project Management

Extensive knowledge of Human Resource Management and exposure to the following: Employee & Labor Relations Organizational Behavior and Development Performance Management Training HR Strategy Recruiting Benefits & Compensation Legal Compliance Health & Safety Contract Negotiations.

CERTIFICATIONS

Administrative Human Resources, LinkedIn Learning May/June 2024

PROFESSIONAL EXPERIENCE

Pricewaterhouse Coopers, PwC, Accra-Ghana Jan 2020- Present

DEBT RECOVERY CONSULTANT

Reviewed the loan portfolio of consolidated Savings and Loans companies within the Accra Metropolitan area.

Developed a recovery strategy that resulted in an outstanding 60% loan repayment in 2020.

Coordinate weekly, monthly, and quarterly loan recovery reports.

Prepared and assessed loan facilities for client and drafted company proposal letters.

Coordinate meetings with the head office about changes and update the team members in the organization.

Provides support in recruiting and attracting new candidates for the team and setting up interview schedules.

Seatec Telecom Service, Ltd., Accra-Ghana Jan 2019-Dec 2019

CUSTOMER RELATIONS AND MARKETING OFFICER

Helped the company turned potential customers to regular customers and increased its clients contract portfolio by 40% within a year.

Prepared a marketing plan with Salesforce CRM and other digital marketing tools, which increased sales improved in the quarter.

Coordinate meetings; making necessary arrangements including minutes records.

Handled investment and loan records.

Prepared monthly and quarterly investment reports and presentations.

Marketing company products to potential clients.

Ga Municipal Assembly, Accra-Ghana August 2017-September 2018

PUBLIC RELATIONS & CLIENT SERVICE OFFICER (NATIONAL SERVICE)

Developed contents for publications and managed the assembly’s social media accounts, and grew its followers on Facebook by 300%

Managed staff’s Welfare Fund and reduced the default rate of welfare loans to the barest minimum Prepared, edited, processed, and distributed documents, reports, and presentations.

Coordinated meetings; making necessary arrangements including scheduling a conference room, set up, catering food, and ensuring all equipment is fully functional.

Part of receptionist team and managed hospitality

Provided administrative, organizational and production support to key executives.

Assisted the manager with tasks as needed.

Scheduled and planned events for internal and external functions.

Served as gatekeeper: screened/redirected calls, returned calls on behalf of manager & staff.

Interacted with clients, potential clients, and staff in other branch offices outside the country.

Provided support to manager with travel and meeting schedule.

Coordinated office equipment maintenance with outside vendors; key operator/troubleshooter.

Oversaw the ordering and storage of office supplies.

Prepared and distributed documents, reports, and presentations.

Dinpa FM, Accra-Ghana June 2016-Sept 2016

CUSTOMER SERVICE OFFICER(Intern)

Assisted the Sr. Manager with tasks as needed.

Oversaw the ordering and storage of office supplies.

Served as key contact for the manager (handled calls, organized mail, maintained calendar and updated confidential documents)

Worked closely with the manager to coordinate and conduct training programs and initiatives.

Assisted in addressing clients’ queries.

Aided in files filing and documentations Edited, Drafted, and Forward letters.

EDUCATION

Fitchburg State University Anticipated Graduation- Spring 2026

Graduate Certification in Human Resource Management

University of Development Studies, Ghana

Bachelor of Science in Social Change and Communication June 2017

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