Property Manager Customer Service

TIZIANA FERRARI

** ** *** ****** *****, FL ***** · +1-305-***-****

****************@*****.***

Being part of a multidisciplinary team and high performance to continue developing professionally and personally, applying the knowledge acquired during my years of study and work. Skills

• Team Leadership

• Excellent communication

• Ability to prioritize tasks

• Excellent critical thinking and problem

solving

• Team Liaison

• Self-Motivated and self- disciplined

• Strong verbal communication

• Good customer service

Career Experience

Nov 2022- Present, The Emerald at Brickell Condominium Assistant Property Manager, CAM

• Knowledge of property management principles, procedures, and best practices.

• Proven ability to effectively communicate and collaborate with residents, tenants, vendors, contractors, and team members.

• Strong problem-solving skills and attention to detail, ensuring accurate record-keeping and timely completion of tasks.

• Excellent customer service skills, fostering positive residents and tenant relationships and resolving issues promptly.

• Ability to multitask and prioritize responsibilities, adapting to changing environments and demands.

• Proficient in property management software and computer applications, including Microsoft Office Suite, Building Link, Straight Arrow Screening, Pinnacle, Enumerate and Strongroom.

• Assisted the Property Manager in overseeing daily operations, including residents and tenant relations, leasing support, leasing and purchase application review before Property Manager and Board members approval and architectural modification forms review before Property Manager approval.

• Deposited all incoming payments of the property (Maintenance fee, lease and purchase application fees, security deposits, miscellaneous payments etc.) classify them and sent to the accountant firm.

• Receive all invoices from vendors, review and classify them with the respective GL (general ledger) and upload them to the strongroom system to then be paid by ACH or to be approved by the property manager and board members and paid by check.

• Send the respective first notices and violations to residents who are not complying with the rules and regulations of the association.

• Assistance throughout the process of leasing or purchasing a unit requirements and applications, screened potential tenants and buyers, received all the requirements and reviewed the lease and purchase application and agreements, scheduled the interview, and ensuring a smooth welcome and move-in process.

• Keep the building system updated with all necessary with the new residents information.

• Keep the access control system updated with the new residents information.

• Collect and classify income from access control (fobs and transponders), validation stickers

(discounted tickets), grocery cards, storage spaces and bike spaces rent payments and send the monthly report to the accounting firm.

• Review the monthly collection statement report, review the respective unit ledgers, and send the notice to residents.

• Coordinate service elevator reservations for any delivery or contractor’s services to the units and ensure the requirements requested for the association such as the certificate of insurance

(COI).

• Keep the building system (resident portal) up to date with association documents such as condominium documents, financials, agendas for meetings, meeting minutes, budget, etc.

• Processed and classified valet parking payments, prepared valet parking report for the City of Miami (monthly) and maintained accurate financial records.

• Make every week an operation and administrative report to the Board of directors members including the information of sales or lease application (unit number, description, contract price, closing date, status), deliveries scheduled and booked amenities, information of architectural modifications (unit number, description, contractor, file status and start date), all weekly income classified (maintenance fee income, deposits, fees, valet and miscellaneous income)

• Reviewed the front desk reports and inquiries.

• Assisted unit owners and realtors regarding lease and purchase applications.

• Assisted residents with inquires.

• Assisted the Property Manager in overseeing daily operations, including residents and tenant relations, leasing support, leasing and purchase application and architectural modification forms review before Property Manager and Board members approval.

• Assist the property manager updating the information of PTO, vacations, and FD schedule.

• Assist the property manager with all the communication sent to the residents (updates, reminders, important information, violations etc.)

• Assist the property manager in the biweekly payroll.

• Assist the property manager in the preparation of the agenda, meeting organization and notes for the minutes.

June 2019 – January 2022, DClinik Medical Aesthetic. Office Manager

• Business administration with QuickBooks.

• Elaborate the price lists of the services and commercialized products.

• Inventory management.

• Direct contact with suppliers.

• Billing customers and suppliers.

• Marketing and strategy department supervisor.

• Preparation of payments and commissions.

• Customer Service.

2016 – 2018, Pasta e Sapori Pastificio

Office Manager

• Business administration with QuickBooks.

• Direct contact with the client portfolio.

• Customer Support.

• Management of social networks.

2014 – 2016, Industrias Acariguaven C.A

Economic Advisor

Lubricants trading company for the automotive industry and machinery.

• Elaborate the price lists of the commercialized products.

• Carry out the comparative analysis of the market through the evaluation of the competition.

• Treat the merchandise dispatches directly with the factory.

• Coordinate the billing and delivery process of the products.

• Prepare the quarterly cash flow.

• Negotiate directly with customers and suppliers. January 2015 – December 2015, MERCANTIL BANCA UNIVERSAL Intern

• Preparation of the Degree Work of the Andrés Bello Catholic University "Market Risk and Country Risk in Emerging Markets: An Empirical Study for Venezuela, Colombia and Brazil in the Period September 2010- June 2015" under the tutorship of the Economist Luis Morales La Paz of the Market Risk Department. March 2015 – May 2015, Fundación Emmanuel

Financial Advisor

• Social work to the foundation through talks and workshops of financial advice to entrepreneurs developing tools for business models, market studies, marketing, costs, legal structure, and presentation of projects.

Education

April 2016

ECONOMIST, UNIVERSIDAD CATOLICA ANDRES BELLO (UCAB) CARACAS, VENEZUELA. Languages

Spanish, English and Italian

Contact this candidate