El Paso Customer Service

Yancy Reyes

El Paso,Tx ***** *********@*******.*** 915-***-****

EDUCATION

Universidad Autónoma De Ciudad Juarez Ciudad Juárez, CH Bachelor of Sports Science and Coaching

Vista College

Associates in Dental Assisting

WORK EXPERIENCE

VEMAC El Paso, TX

Accounting Assistant August 2023- Current 2024

● Assist accountants with administrative tasks such as data entry, invoice processing, and reconciling financial statements to support financial reporting.

● Prepare and distribute reports, presentations, and correspondence for senior management and clients, ensuring accuracy and confidentiality.

● Support payroll processing by verifying timesheets, calculating wages, and addressing employee inquiries, ensuring compliance with company policies and regulations.

● Efficiently manage front desk operations, including greeting visitors, answering phones, and scheduling appointments to ensure office flow.

Lia Marant Jewelry El Paso, TX

Sales Representative January 2018-Current 2024

● Provide exceptional customer service by assisting clients in selecting jewelry pieces, offering product knowledge, and ensuring a personalized shopping experience.

● Educate customers on the quality, craftsmanship, and value of jewelry pieces, effectively communicating features and benefits.

● Handle inquiries via phone, email, and in-person, providing information on products, promotions, and store policies to assist customers effectively.

● Maintain showroom presentation by organizing displays, ensuring merchandise is showcased properly, and implementing visual marketing strategies.

El Paso, TX

Ederys Brinca-Brincas El Paso, TX

Business Owner March 2016-Current 2024

● Planned and executed a wide range of events including corporate parties and community gatherings, ensuring client satisfaction.

● Negotiated contracts with vendors and suppliers, securing cost-effective solutions and maintaining strong professional relationships.

● Handled customer inquiries, reservations, and payments for party supplies, providing exceptional customer service.

● Implemented marketing strategies to promote rental services, contributing to increase customer growth. Diario de Juárez Cd. Juarez, CH

Administrative Assistant February 2011-June 2014

● Supported daily operations by efficiently managing schedules, correspondence, and communications for editorial and administrative teams.

● Handled inquiries from partners, advertisers, and the public with professionalism and efficiency, maintaining positive relationships and resolving issues promptly.

● Maintained confidential records and files, adhering to company policies and regulations to ensure data security and integrity.

● Assisted in the organization and execution of company events and promotional activities, contributing to the push for brand visibility and community engagement.

ACCOMPLISHMENTS

● Business owner with extensive experience in managing operations, client relations, and events to deliver great customer experiences.

SKILLS & INTERESTS

• Positive Attitude

• Customer Service

• Flexible

• Organizational Skills

• Problem Resolution

• Team player

• Critical Thinker

Languages: English, Spanish

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