Loss Mitigation Customer Service
Resume:
W
Rita Wyatt
***********@*****.**
m
Richmond, VA
SUMMARY
Highly skilled Loss Mitigation Specialist with experience in managing loss mitigation operations, conducting risk assessments, and devising efficient strategies to minimize potential losses. Strong analytical skills and adept at interpreting complex financial data to inform decision making processes. Proven track record of success in implementing effective loss mitigation procedures that resulted in significant cost savings for previous employers. SKILLS
Data Interpretation
Portfolio Management
Disputing credit histories
Foreclosures experience
Taking on over 100 accounts making
sure all are satisfied and updated
everyday.
Giving clients the best customer service
while collecting debt needed.
EXPERIENCE
Loss Mitigation Specialist
Richmond, VA
TRUIST/ Oct 2018 to Current
Participated in meetings, conferences with lenders, investors regarding loss mitigation initiatives or best practices.
Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
Performed quality control reviews on completed loan modifications prior to submission for approval.
Collections Agent
Richmond, VA
Drive Time/ Feb 2013 to Oct 2018
Processed payments through various methods such as credit cards, online banking and cash transactions.
Identified opportunities for process improvement within the collections department. Maintained accurate records of collection activities in database system. Collections Agent
Richmond, VA
Fedilty / Jul 2006 to Dec 2011
Processed payments through various methods such as credit cards, online banking and cash transactions.
Identified opportunities for process improvement within the collections department. Maintained accurate records of collection activities in database system. EDUCATION AND TRAINING
High School Diploma
George Wythe High School Sep 1997
Richmond, VA
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