Inside Sales Customer Service
Resume:
PROFESSIONAL SUMMARY
Dynamic sales professional with over a decade of experience in
telemarketing and inside sales, notably at Leaf Home. Excelled in upselling and CRM software management, demonstrating exceptional communication skills and a knack for building strong customer relationships. Achieved significant sales growth by leveraging analytical skills and a positive attitude.
SKILLS
• Telemarketing (10+ years) • Inside Sales (10+ years)
• Upselling (10+ years) • Cold Calling (10+ years)
• CRM Software (10+ years) • Appointment Setting (3 years)
• B2B Sales (10+ years) • Outbound Sales (10+ years)
• Typing (10+ years) • Salesforce (1 year)
• Customer support (10+ years) • Business development
• Account management • Negotiation (10+ years)
Customer Relationship
Management (2 years)
• • Recruiting
Communication skills (10+
years)
• • Customer service (10+ years)
• Writing skills (10+ years) • Conflict resolution
• Building rapport • Telephone etiquette
• Excellent communication • Sales techniques
• Active listening • Problem-solving abilities
• Positive attitude • Process improvement
• Script adherence • Up-selling capabilities
• Quality assurance • Product knowledge
• Team collaboration • Sales Solicitation
• Outbound Calling • Customer Service
• Script Reading • Customer Targeting
CONTACT
********@*****.***
Las Vegas, NV 89107
TIRZAH AMAFA
• Relationship Building • Persuasive Strategies
• Marketing Strategies • Account Management
• Analytical Skills • Analytical Thinking
• Skilled negotiator • Organizational Skills
• Appointment Scheduling • Problem-Solving
• Consultative Sales
EXPERIENCE
Call Center Sales Representative
OCT 2022 - SEP 2023 Leaf Home, Las Vegas, Nevada Sales Representative
JAN 2022 - SEP 2022 GDH Enterprises, Las Vegas, Nevada Membership Recruiting Manager
SEP 2021 - DEC 2021 Legal Match, Las Vegas
Reservation Specialist
MAR 2019 - MAR 2020 Diamond Resorts, Las Vegas
Sales & Customer Service Representative
DEC 2017 - JAN 2019 Turtle Peak, Las Vegas
Pre-Arrival Concierge
JAN 2015 - JAN 2017 Diamond Resorts International, Las Vegas
• Receiving inbound and outbound calls to set appointments.
• Identified opportunities to up-sell additional products or services based on customer nee
• Maintained detailed records of customer interactions, sales, and account information in CRM system.
• Inside sales for Telecom Business to Business and Web Optimization companies.
• Generated leads and maintained lists of prospective customers.
• Inside Sales position matching attorneys with clients throughout the U.S.
• Partnered with sales and recruiting leadership to drive team success.
• Inbound and Outbound calls servicing members reservation and sales, upgrade to entertainment events.
• Assisted customers with inquiries regarding hotel amenities, services, and local attractions.
• In Bound and Out Bound Call Center servicing customers, sales and troubleshooting.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Assisted customers with product selection by providing detailed information about available products and services.
• Made appropriate account corrections to resolve customer problems.
• Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
• Responsible for reservation to Elite Club Members and product upgrades
• Offer of exclusive event packages as a vacation enhancer to members. Inside Sales Representative
JAN 2014 - JAN 2015 Wyndham Vacations Worldwide, Las Vegas Inside Sales Representative
JAN 2012 - JAN 2014 CoFace Collection North America, Kenner Administrative Assistant
JAN 2011 - JAN 2012 MONEY MAILER, Las Vegas
• Cold calling to members for sales offers to drive company revenue
• Maintained strong, healthy referrals for additional sales opportunities.
• Cold calling businesses offering commercial collection products and services in the U.S
• And Canada
• Provide customer support.
• Responsible for appointment setting for sales opportunities
• Provide customer service for all inbound and outbound calls. EDUCATION
Some College in Liberal Arts & Sciences/Religious Studies JAN 2001 Grand Canyon University, AZ
Completed coursework towards High school diploma or GED PERSONAL INFORMATION
Willing To Relocate: Anywhere
WORKAUTHORIZATION
Authorized to work in the US for any employer
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