Xochitl Canales
● **** lupelenes Way
● El Paso, TX 79907
● ***************@*****.***
Work History
Eastlake /Chelsea Dental Studio- Dr. Oscar Vargas
Receptionist Clerk February 2024
Take new patients information, log in and schedule appointments, follow up with
reminders of upcoming appointments. Create and re-arrange files. Answer questions
inquiring about insurance coverage and treatment plan. Take monthly payments for
orthodontics, process CC payments and handle cash and co-pays for consultations and
patients responsibility. Provide note for school or work for students or adults. Checking
the mailbox every day for pending payments from insurance or bills for the clinic.
Update file notes after each visit. Make ready for Thursday's consultation on Chelsea
and Montana clinic. Telemarketing for the office. Run office errands. Have desk clean
and working area disinfectant and trash thrown at the end of the day.
HCL
Scheduled Coordinator November 2022
Scheduled National and State exams for multiple clients. Verifying accounts on each call
and update information if needed. Process information using different systems.
Multitasking, setting up new accounts, profiles and resetting passwords for online
accounts. Took Spanish and English inbound calls, returned miss calls, left messages
with callback information or send out emails. Assisting with payments and cancellations
or rescheduling of exams. Helped with the GED TC Support line for testing
administrators with tech issues and other services. Educate and guide candidates as
well as create cases regarding issues with an exam, interpreters or guidelines for
each state.
The Cleaners
Personal Administrative Assistant August 2021
Maintain a log in sheet ready for visitors. Distribute packages and office mail. Check
and calculate the amounts for each store's daily work. Input data into different folders in
Excel’s spreadsheets. This would maintain the count of the 28 stores and each month's
revenue and losses and see if the amounts match. Have checks ready by 4 for
pickup. Classify folders, binders and cabinets,facsimile.