Customer Service Help Desk

JEANINE HIGHBAUGH

Email: ************@*****.*** Cell#: 317-***-****

Mailing Address: 2152 N. Meridian St, Apt#104 Indianapolis, IN 46202

Professional Profile

Assertive, adaptable, optimistic, goal-oriented individual with an intensive background in the Customer Service and the IT Help Desk Specialist position. I am currently seeking a Full-time position in the Customer Service or Data Entry field.

SUMMARY QUALIFICATIONS

•Detail Oriented

•Certified Business Technology/ Office Administration

•Microsoft Office Proficient

•Team Player

•Excellent Time Management Skills

•10+ years in the Customer Service background

CUSTOMER SERVICE EXPERIENCE

Jackson Hewitt Tax Service-Avon, IN 46231 December 2023-April 2024

Tax Preparer

Prepared Clients 2023 taxes, plus prior year taxes

Assisted some clients with making their payments online whether they had owed either Federal or State

Assisted Clients with tracking their refunds online for Federal Refunds, website IRS.gov and for Indiana Refunds, website is IN.gov

Assisted Clients in retrieving their missing tax documents.

Jackson Hewitt Tax Service-Avon, IN 46231 January 2017-April 2023

Receptionist/Office Supervisor

•Scheduled Appointments for Clients to file taxes

•Greeted all Clients as they entered the office

•Executed that all of file cabinets containing our Clients Tax Files was attainable

•Organized Clients folder to be placed inside of my desk on a daily Appointment basis

Forge Industrial Staffing-Indianapolis, IN 46214 August 2019-September 2019

Quality Control Assistant

•Jobsite located at LSC Communications in the Park 100 area in Indianapolis, IN 46254

•Had to thoroughly check all the Customers packages before they could be shipped out.

•For example, I had to do all of the following: inspect the merchandise was looking in good shape, which consisted of School books for K-12 Grade.

•If all the merchandize wasn’t inside the box, I had to go pick the item out of the location, after researching where the item is currently located at in the Computer Database.

EDUCATION

IVY TECH COMMUNUTY COLLEGE-Indianapolis, IN 46208 August 2018-Still in Progress

IT Help Desk Support Specialist Earned 42Credits

Indy Pendence Job Core- Indianapolis, IN August 2008-January 2009

Business Technology/Office Administration Certificate Graduated

•Gained knowledge with Microsoft Office Suites

•Installed the Mavis Beacon Software on the PC

•Requirement to pass Course Must type 50 WPM

IPS ADMINISTRATION BUILDING- Indianapolis, IN 46204 April 2005-August 2005

G.E.D. DIPLOMA

TRAINING

Indianapolis Urban League-Indianapolis, IN 46202 May 2019-June 2019

New Beginnings Program (Employment Readiness)

Ivy Tech Community College-Indianapolis, IN 46208 September 2017- April 2018

Project Grow Pass the Torch for Women-Indianapolis, IN 46217

Work One-Indianapolis, IN June 2017

Employ Up Career Development

CERTIFICATE

CERTIFICATE

Jackson Hewitt Tax Service-Avon, IN 46231 June 2022

Recognized for 6+ years working as a receptionist

Contact this candidate