Data Entry Customer Service

Casey Mariano

San Antonio, TX ***** • 620-***-**** • ******@*****.*** • WWW: Bold Profile

Professional Summary

Highly motivated and committed employee with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.

Skills

Professionalism & Ethics with HIPAA Compliance

EMR / EHR

Developmental Disability Care & Activity Coordination

Medication Administration & Tube Feedings.

Critical Thinking & Crisis Management

Interpersonal Skills

Professionalism & Ethics with HIPAA Compliance

Work History

Millennial Services - 2 yrs 4 mos

Call Agent (Direct Trust Inbound Support) - San Antonio, TX

07/2023 to 10/2023

Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Maintained high call quality standards by adhering to company guidelines and protocols.

COVID Response Team Lead - San Antonio, TX

06/2021 to 06/2023

Trained new team members by relaying information on company procedures and safety requirements.

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Worked different stations to provide optimal coverage and meet production goals.

COVID Response Team - San Antonio, TX

06/2021 to 05/2022

Provided health and informational services and resources to assist client care.

Built strong customer relationships with empathetic communication and active listening skills.

Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.

Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.

A.Vicki Rickerson MD - 0 yrs 5 mos

Certified Clinical Medical Assistant - San Antonio, TX

10/2019 to 03/2020

Sanitized, restocked, and organized exam rooms and medical equipment.

Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.

Called and faxed pharmacies to submit prescriptions and refills.

Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.

T's Custom Embroidery - 2 yrs 10 mos

Outside Salesman

11/2013 to 09/2016

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Direct Care Staff - 9 yrs 7 mos

Direct Care Associate

08/2008 to 03/2018

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.

Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.

Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.

Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.

Administered medication as directed by nurse.

Entrusted to handle confidential and sensitive situations in professional matter.

Education

Certified Clinical Medical Assistant : Medical Assisting, 09/2019

Souther Careers Institute - San Antonio, TX

Ambassador Program

I was also asked to come in after graduation to speak new students.

High School Diploma: 05/2006

Pittsburg High School - Pittsburg, KS

Languages

American Sign Language

Certifications

CCMA Certified Clinical Medical Assistant (EKG & Phlebotomy) 2019 to 2021

Well educated and able to educate clients on their rights and responsibilities

I have great knowledge of clients rights and responsibilities. I also have great knowledge of abuse, neglect, and exploitation. I am able to explain these to individuals that may suffer from intellectual and or developmental disabilities on a level they can understand.

Additional Information

I am very good at organizing and bringing new ideas to a work environment. I am also able to do well in problem solving. I am able to bring a creative and helpful idea to a stagnant situation. I thoroughly enjoy helping and teaching others and also helping get everyone involved.

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