High School Customer Service

Lily Rinker

*** * * ** **** Worth Beach, FL ***** **********@*****.*** 561-***-****

Education

Freshman year: The University of Cincinnati Cincinnati, OH Sophomore year: Palm Beach State College/ Palm Beach Gardens, FL Eastern Florida State College Cocoa Beach, FL

Associates Degree: Communications Expected Graduation: April 2025-2027 Cumulative GPA: 3.56

Athletics

Jupiter Community High School Jupiter, FL 2014 - 2015

• Played on the women’s golf team as the number 1 player

• Kept my education on the honor roll

St. Ursula Academy College Preparatory Toledo, OH 2015 - 2018

• Ranked 225 overall in the 2018 class by Junior Golf Scoreboard

• Carded a course record score of 62 at White Pines at the Perrysburg Lady Jacket Invita- tional

• Led St. Ursula to a third-place finish at the Ohio Division I state tournament with a score of 145 to tie for sixth place overall, earning second-team all-state honors

• Kept my education on the honor roll

The University of Cincinnati Division 1 NCAA Women’s Golf August 2018 - May 2019

• Got a full ride golf scholarship

• Demonstrated excellent time management skills by balancing 30+ hours a week of prac- tice, travel to many different states, competitions, workouts, and academics

• Formed positive relationships with my teammates and coaches through leadership and success on and off the golf course

• Have physical and mental toughness to cope with many challenges Palm Beach State College August 2019 - May 2021

• Took part time classes to keep my NCAA eligibility and continue my education Eastern Florida State College NJCAA Women’s Golf August 2021 - January 2022

• Got a full ride golf scholarship

• Contained an organized schedule to excel in golf, academics, and workouts

• Traveled to different states and various cities in Florida to compete

• Developed positive relationships with my coaches and teammates through leadership and success in academics as well as the golf course

• Volunteered by coaching Junior clinics to grow the game of golf in all various age groups

Community Engagement

The First Tee Jupiter, FL July 2018

• Taught young children with disabilities integrity, positivity and athletic skills while play- ing the game of golf.

• Showing the children various life skills through a college athlete Girls on the Run Toledo, OH May 2018

• Ran a 5k with 8-13 year old girls

• Taught them life skills by empowering them through running The Club at Admirals Cove October 2018 - March 2019

• Outside bag room operations

• Provided optimal customer service to Members and guests. Anticipate and fulfill cus- tomer needs in a variety of responsibilities as assigned which included working in the cart barn, range, valet, starting, and course play

Cutco Sales Representative July 2020 - August 2020

• Called and scheduled appointments

• Did many demos showing all the various Cutco products giving the customers the best deal they can get

• Attended team meetings weekly to improve communication and the overall selling of the products

Assistant Teacher to Bill Davis at Abacoa Golf Club August 2020 - September 2020

• Helped set up for each lesson depending on the student and what they needed to work on in their golf game

• Observed Bill Davis as he was teaching his students. This helped me with my own golf game and being able to see errors in others’ swings

• Cleaned up the range after the lessons

• Set up different drills on the course for the students Teapots and Treasures Café Cashier and Server December 2020 – February 2021

• Answered phone calls for reservations, to-go orders, and daily menu or basic restaurant questions

• Made sure the tables were clean, set, and sanitary for the next customer

• Cashed out customers and served them to their needs

• Took orders per table and took the food out to each table

• Refilled drinks as requested

Range Attendant for The Country Club at Mirasol December 2020 – February 2021

• Kept the work area neat and clean at all times, assisted in keeping the course and areas around the clubhouse clean, and called attention to the golf shop for any maintenance is- sues needing addressing

• Assisted golf shop staff with requests as assigned

• Make sure all the range balls are clean and organized on the range for the members to have a proper practicing area

Turtle Creek Golf Club March 2021 – May 2021

• Outside bag room operations

• Provided optimal customer service to Members and guests. Anticipate and fulfill cus- tomer needs in a variety of responsibilities which include work in cart barn, range, valet, starting, and course play

Pro Shop Assistant at Tequesta Country Club April 2022 - January 2023

• Provided first-contact customer interaction, mainly closing the Pro Shop, booking tee times, checking in golfers through the Point of Sale, selling merchandise, cleaning and stocking the Pro Shop, and assisting in ordering supplies

• Assisting the Head Golf Professional in planning, promoting, and directing all golf activities.

• Assisted the staff during major club events, tournaments, and holidays with starting and any other outside services as needed and requested

• Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage, and providing professional display areas Pro Shop Assistant at Trump National Golf Club Jupiter March 2023 - August 2023

• Re-gripped clubs for members

• Made sure caddie fees were handed out successfully at the end of the day

• Helped set up tee times and reciprocal play for members

• Helped the staff during tournaments and other events for the club

• Made sure the ladies’ locker room was stocked with all necessary supplies

• Sold merchandise, cleaned, and stocked the pro shop

• Tagged new merchandise for purchasing

Dolphin Bar and Shrimp House - Busser/Food Runner December 2023 - February 2024

• Cleaned all tables as soon as the customers were finished

• Helped set up for dinner services

• Restocked all stations with silverware, plates, napkins, and new linens

• Ran food out to tables and helped assemble each meal as ordered

• Prepared the tables for morning brunch and set up the bars with proper equipment and ice for the day

Honors/Awards

• Jupiter Community High School Honor Roll 2014 - 2015

• St. Ursula Academy Honor Roll 2015 - 2018

• Bearcats Honor Roll (3.0 + Semester GPA) 2018 - 2019

• Dean’s List (3.4 + Semester GPA) 2018 - 2022

• WGCA All American Scholar (3.5 + GPA) 2018 - 2019

• PBSC Honor Roll (3.5 + GPA) 2019 - 2021

• EFSC Honor Roll (3.5 + GPA) 2021 - 2022

Skills

• Very social and work well with all people

• Organized and enjoy structure

• Quick to finish and start a task

Contact this candidate