Customer Service Data Entry
Resume:
Gabrielle H. Israel
Yukon, OK
**************@*****.***
EXPERIENCE
Patient Services/Massage Therapist
Anathallo Day Spa
●Interpret complex documents.
●Maintain an upbeat, positive, friendly, outgoing personality while avoiding and eliminating drama under all circumstances. De-escalate and satisfy any angry clients.
●Design specific sessions based on each client’s individual needs, communicating with each client throughout the message.
●Provide each member and potential member with the best quality customer service.
●Promote products, encourage customers to purchase products by providing reviews of products, answer all questions, and acknowledge all concerns.
●Schedule clients’ appointments
●Answer 20+ calls daily while still assisting customers in-store, provide both with answers to all questions about products, and services, and schedule appointments. Inform the team of all upcoming appointments.
Customer Service, Inbound and Outbound
Schlumberger (Contract job, project ended.)
7/2018-10/2018
●Always remained courteous and calm, even during moments of intense customer displeasure.
●Answered 30+ calls. Assisted all clients to the best of my ability. Transferred calls to the appropriate department if needed.
●Collaborated closely with each customer to carefully resolve issues promptly.
● Remedied issues quickly and within the parameters of company-mandated policies and procedures.
Data Entry Specialist (Remote job)
New Vision Indulgence Corp
3/17-5/21
●Assisted 20+ customers a day via phone.
●Answered all incoming calls.
●Remedied all customer issues and solved them within companies’ policies. Let the customer be complete and satisfied.
●Recruited employees to help when applicable.
●Entered data into companies’ systems such as customer information, new employees’ information, and details for scheduled events.
●Suggested a new tactic to persuade canceling customers to continue to visit with the company.
●Completing data entry spreadsheets
EDUCATION
Oklahoma City Community College
September 2022
Associate in Science for Occupational Therapy
ATTRIBUTES
● Familiar With the Remote Communication and
Collaboration Tools.
●Established goals, structures, and processes necessary to implement a mission and strategic vision.
●Excellent customer service with a need to help as many customers as possible.
●Successful in the resolution of issues
●Consistently met performance milestones in speed, accuracy, and volume.
SKILLS
●Hospitality
●Customer Service
●Help Desk
●Ability to type 45 wpm.
●10 key typing
●Scheduling Customer Service
●Computer Savvy
●Office Management
●Call Center
●Data Entry
●Analysis
PERSONAL TRAITS
●Honest
●Dependable
●Sympathetic
●Empathetic
●Accountability
●Outgoing
●Collaborator
●Industrious Worker
●Active Listening
●Fast and efficient problem-solving
LANGUAGES
English
Websites
www.linkedin.com/in/gabrielle-israel-0639b0162
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