Store Manager Customer Service
Resume:
Rita Gonzalez
**** ******** **. ***** **. *****
*************@*****.***
Summary:
Single & Multi Store Manager/District Manager with 28 years of experience in fast-paced Retail environment. Excellent Training and Operations skills. Track record of achieving exceptional results in Sales, Operational Excellence & Building Teams. Fluent in speaking Spanish.
Skills:
Administration and Management Production and Processing
Operational Controls Inventory Management
Judgment and Decision- Making Expense Control
Experience:
Associate Leader Mgr. June 3,2024-present
Eastvale
Personal Digital Shopper Walmart June 4 2023-May 30 2024
Baldwin Park
Fills customers personal on- line orders withing the designated time
General Admin/Recruiter May 02, 2022-May 23 2023
Riverside/Norwalk
Recruits Talent for Marketing Companies
Serves as a General Admin for both offices
On Boards New Hires
Personal Digital Shopper Walmart July 2021-April 2022
Baldwin Park
Fills customers personal on- line orders withing the designated time
SM Andersson Merchandising May 2020-July 2021
Baldwin Park -Rosemead -City of Industry
Executes daily activities which include but not limited to MOD’s, sidekicks, stocking, signage provided in all areas of Walmart / Sam’s Stores
ASM/SL Pier 1 Imports Nov.2018 - May 2020
Brea California
Supports Store Manager in delivering daily sales, Customer Service & Operational expectations, staffing, including overseeing of truck, freight to floor 24 hours and meeting merchandising expectations
Store Manager Home Goods Dec. 2016-Sept. 2018
Seal Beach California
Managed to maximize sales, profit, and operation efficiency. Directly oversees Assistant Store Managers (ASM) and indirectly oversees stores associates. Ensures staff receives proper coaching, training, and corrective action that supports productivity. Oversees store functions including Merchandise processing & presentations, Customer Service & Human Resources.
Store Manager Team AMVETS Dec. 2013-Aug. 2016
Long Beach California
District Manager Jo-Ann’s Fabric’s & Crafts May 2007-Oct. 2013
Central Valley California Aug. 1999-Oct. 2004
Inland Empire California
Set & deliver high standards of performance for self and District. Included however not limited to: Flex/adapt to shifting priorities the meet/exceed the sales daily results. Create and apply strategies to balance short term/long term business plans. Attract and retain talent that fit the requirements of District needs including building successors for growth. Plan and manage sales and payroll to meet the budgets of P & L. Manage and reduce shrink to come within the District/Company goal. Foster a positive and inviting Customer Service environment. Measure Talent and growth through annual reviews. Provide professional interactions with others. Make decisions that create win-win situations utilizing all tools and resources provided including addressing performance issues. Supported in running two Districts in absence of a peer.
District Manager Ross Dress for Less July 2005- March 2007
OC/San Diego
Addressed District manpower needs, customer service levels to support and develop action plans in managing the planning of sales and payroll forecasting. Recognize internal/external factors affecting performance measuring utilizing IDP’s, Reviews, & accountability. Build and retain talent with emphasis on internal promotion. Validated stores met all visual standard presentation, including the promotion of core values and mission.
Manager Talent Acquisition Ann Taylor Inc. 10/2004-07/2005
Southern California
Recruit & hire for all Management positions. Maintained one on one communications with DM’s. Utilized all operational materials required to pre-screen background check and hire.
Additional Experience DM:
Dress Barn
Styles for Less Apparel
Clothestime Apparel
Additional Big Box Experience:
Old Navy
Miller’s Outpost
References upon requests
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