Customer Service Delivery

SA SARA ALOMARI

************@*****.*** 860-***-**** Windsor Locks, CT 06096

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS Multitasking Capabilities

Active Listening

Disability Awareness

Organizational Skills

Professionalism

Time Management

Positive Attitude

Reliability and Punctuality

Patience and Tolerance

Conflict Resolution

Record Keeping

Computer Literacy

WORK

HISTORY

Passenger Assistant G2 Secure Staff - 10/2021 - CURRENT Windsor Locks, CT

Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.

Enhanced safety for passengers with disabilities by ensuring proper use of equipment and adherence to guidelines.

Assisted travelers in navigating airport terminals, efficiently escorting them to gates, baggage claims, and ground transportation. Ensured timely departures and arrivals by coordinating with flight crew members and promptly preparing cabin areas for boarding. Receptionist The Granite City - East Hartford, 03/2022 - 09/2022 CT

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Responded to inquiries from callers seeking information. Handled cash transactions and maintained sales and payments records accurately.

Provided clerical support to company employees by copying, faxing, and filing documents.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Crew Member McDonald's - Glastonbury, CT 06/2020 - 06/2021 Worked front counter, drive-thru and other areas.

Worked well with teammates and accepted coaching from management team.

Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day. Improved customer satisfaction by providing friendly and efficient service at the register.

Operated cash register to ring up final bill and process various forms of payment.

EDUCATION Manchester Community College, Manchester, CT EXPECTED IN 05/2026 BBA: Business Administration

Dean's List [Fall 2022 & Spring 2023]

[3.5] GPA

Professional Development: [Organizational Behavior] East Hartford High School, East Hartford, CT 06/2021 High School Diploma

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