It Support Service Representative

Overview / Summary

I am a highly skilled IT professional and support technician with a strong dedication to continued education in my field of study through my current technical degrees as well as professional research. My specialties consist of working in and providing general/advanced IT Support with a strong background in troubleshooting/issue resolution, basic/general networking support, and basic security practices.

Experience / Employment History

Taskus - Detroit, MI

2021-2022

Fleet response specialist

Taskus is a contract agency the contract that I was on provided services to Waymo to help keep an eye on and provided remote assistance when needed for their driverless cars. this contact was bought out to Taskus from Adecco

Adecco - Detroit, MI

2020-2021

Fleet response specialist

Adecco is a contract agency the contract that I was on provided services to Waymo to help keep an eye on and provided remote assistance when needed for their driverless cars.

TEKsystems - Ann Arbor, MI

2019 - 2020

IT customer service representative

Teksystems is a contracting agency that provides contractors to Dominos. I got the job as a Technical support representative. Our main focus was to help upgrade all of Domino's location servers. Each location would receive their Physical server at a set time and date we would need to contact them to start the upgrade process. this includes data transfer system settings transfer and security checks stating for the new server and no longer accepting the old servers as a means to connect to dominos Main servers

Mphasis – Auburn Hills, MI

2017 – 2019

IT customer service representative

Mphasis is a contracting agency that provides contractors to DXC Technology. I got the job there as it is a basic help desk position and they were in need of contractors to fill positions. Obtaining this position was due to MODIS passing their contracting support of DXC Technology to Mphasis.

This is a basic and scripted help desk position where you follow documentation or escalate to the next level. I provide enterprise level IT support to users within Omnicom. I work within ServiceNow which is a ticket system solution to track user issues and for the documentation of troubleshooting and resolution.

MODIS E&T LLC. – Pontiac, MI

2016 – 2017

IT customer service representative

MODIS is a contracting agency that provided contractors to Hewlett Packard Enterprises and then DXC Technology. I got the job there as it was a contract for printer installation across various Ford locations through their printer refresh project and later on it became a basic help desk position and they were in need of contractors to fill positions for both, and I was looking to start my technical career in the Information Technology fields. This was the start of my technical career.

This was a basic and scripted help desk position where you follow documentation or escalate to the next level. I provided enterprise level IT support to users within Omnicom. I work within ServiceNow which is a ticket system solution to track user issues and for the documentation of troubleshooting and resolution.

A notable aspect of the printer installation contract was that I was one of the few contractors that were granted clearance for top-security secured locations.

Education

ITT Technical Institute – Bachelors of Applied Science, Information Systems Security

2014 – 2016

ITT Technical Institute – Associates of Applied Science, Network Systems Administration

2011 – 2013

Current Certifications

N/A

I am looking to obtain both the CompTIA Net+, the CompTIA CYSA+, the CompTIA Security+, and the CompTIA CASP certifications at this time.

Previous Certifications

N/A

Contact Information

********@*****.***

Mobile: 313-***-****

Professional References

Jimmy Vittone Shawn Garlick

********@********.*** **********@*****.***

Work: N/A Work: N/A

Cell: 734-***-**** Cell: 734-***-****

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