Client Manager Senior
Resume:
Reginald Ellis
Gainesville, VA *****
********@*****.***
JLL TECHNOLOGIES
Global Senior Client Manager, 2015 to Present
Account Security manager, coordinating with IT federation and new accounts.
Communicate with partners to understand business needs, define processes, and identify stakeholders. Ensures internal and external teams are aware of project objectives and goals. Develop project schedules, requirements and process flows to guide teams. Coordinate monthly and quarterly business reviews with key clients and stakeholders.
Create and maintain analytical reports to identify data trends and evaluate business performance. Create presentations and present analysis to teams and clients.
Provide 24/7 customer services AM, LATAM, APAC, EMEA Successful in dealing with very demanding clients while managing demands and expectations.
Maintain and standardize incoming client data. Review reports for data validation.
Drive sales of proprietary applications.
Delivery of over 30 accounts with zero delays and 100% customer satisfaction.
JLL Technologies - Operation Support Manager
2013-2015
Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity, and Efficiency.
Develop and manage detailed budgets for operations and reporting.
Develop and deliver accurate Sr. Management summary reports of weekly, monthly, and quarterly operational reports. Provides service vendor contract compliance, management, and quality control processes and metrics.
Assist the Regional Facilities Managers in the analysis of vendor SOW and bid proposals, for projects.
Senior Client Manager with over 12
years of experience in client retention
and customer relations improvement.
Proven proficiency with SLA scores
and establishing positive relationships
with clients and account management.
Project Management
Research and Reporting
Vendor Management
Quality Assurance
Meets and/or exceeds all client
expectations and requirements.
• Microsoft Office
• Tableau
• SharePoint
• Workday
• Smartsheet
• Workfront
• Maximo
• Yardi
• BIG
Education
Associates degree, Capella
University
Major: Information Technology
Bachelor’s Degree
Capella University
Major: Information Technology
and Cyber Security
Competencies and Skills
Maintain the highest value client relationship and conflict resolution. Johnson Controls - Operations Manager
2011-2013
A strategic partner with business leads across account and client teams to identify and report on key metrics and bring operational data to life, enabling better performance assessment and smarter business decisions.
Daily operations reporting/Work Order Management- Provide account wide visibility of current and back logged work requests for approximately 30M SF in North America. Building Inspection Management – Gather Quarterly and Semi-annual building inspections from facility management and provide summary analysis to VZ GRE management. References available upon request.
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