Administrative Assistant Customer Service
Resume:
Jaleesa Harvey
**** ******* ****** *******, ** **114 901-***-**** **************@*****.***
PROFESSIONAL PROFILE
Customer service-oriented professional backed by 10+ years of administrative, healthcare and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Academic Honors Recognition / Dean's List / Honor Roll.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Customer service and communication skills necessary to communicate with patients and healthcare providers.
Strong attention to detail and time management skills with ability to establish priorities to meet timelines.
Team player who understands the needs of the department in meeting its goals and deadlines.
Communication Platforms – Zoom, Skype, MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 35 WPM.
EHR Systems
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance
Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024
WORK EXPERIENCE
Continuum- Memphis, TN 05/2024 – 06/2024
Benefits Verification Representative
Contact patients, doctor, and issuance company for verification.
Assure that patient received correct medication on time.
Check insurance eligibility and explain benefits.
Check and ran prescription for patients.
look up ICD-10 codes.
Multitask through serve different systems while taking notes.
Stay-at-Home Parent – Memphis, TN 01/2022 – 05/2024
Ensure household duties are completed in a timely manner and manage household budget.
Coordinate medical care, meals, and social activities.
Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
Nexion Health – Grenada, MS 01/2020 – 01/2022
Certified Nursing Assistant (CNA)
Took vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding.
Trained new team members and communicated effectively with patients, families, peers, and supervisory staff.
Documented and reported observations of patient behavior, complaints, and physical symptoms.
Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
Ajinomoto Windsor – Oakland, MS 01/2019 – 01/2021
Packer
Trained new employees, ensured product met quality and safety guidelines.
Picked and packed orders from various locations in the warehouse and loaded onto pallets.
Responsible for assembly line and followed safe operating procedures and worked in a fast-paced environment.
Spring Gate Rehabilitation and Healthcare Center – Memphis, TN 01/2016 – 12/2018
Certified Nursing Assistant
Provided training to new team members, and assisted with activities of daily living – hygiene, feeding, and ambulation.
Took vital signs, and documented patient activities and condition, and promoted an environment of care.
Performed duties in accordance with safety and infection control procedures.
Abided by HIPAA guidelines to ensure patient privacy and confidentiality.
Walmart – West Memphis, AR 02/2015 – 10/2017
Customer Service Representative / Retail Cashier
Promoted to Customer Service Representative position in 08/2015.
Supervised up to 10 employees, trained new team members and delegated tasks.
Served as direct point of contact and delivered excellent customer service with a positive attitude.
Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
Worked in a professional, team-oriented manner, followed procedures, and interacted with customers and staff.
Private Duty Care – Holly Springs, MS 01/2014 – 02/2015
Caregiver
Maintained a safe, secure, and healthy environment.
Assisted with activities of daily living – personal hygiene, mobility and feeding.
Took vital signs, handled light housekeeping duties, doctor appointments, and ran errands.
Completed daily logs documenting patient condition and activities and any changes to patient care plan.
Abided by HIPAA guidelines to safeguard sensitive and confidential information.
Consolidated Security Investigations – Holly Springs, MS 01/2010 – 01/2014
Administrative Assistant / Secretary
§Managed general administrative activities to ensure efficient day-to-day operations of the office.
§Handled inbound and outbound telephone calls, scheduled appointments, distributed mail, and maintained files.
§Accepted payments, and documented information in MS Word, Excel, and Power Point.
§Prioritized and managed workload to meet deadlines and provided professional customer service.
Additional experience includes working with City of Greenwood as a Lifeguard / Administrative Assistant for 6 years
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