Customer service

Briana Best

Phone: 919-***-**** Email: *************@*******.***

LinkedIn: https://www.linkedin.com/in/briana-best-282b74130/

WORK EXPERIENCE

Insight Pest Solutions - Morrisville, NC May 2021 - May 2024

Social Media Customer Correspondent

Managing and responding to all forms of digital communications.

Identify and assess customers’ needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

Stone Theatres - Wilmington, NC August 2017 – March 2020

Floor Staff

●At box office, I supplied customers with tickets to see movies in their designated theater.

●When I was at door stand, I directed customers to the right theater.

●I provided customers with food and drink behind the concession stand.

●I made sure that each theater in the building was cleaned for the next movie’s showtime.

●Prepared a satisfactory movie going experience for families.

●Received and processed payments by cash, check, credit card, and Apple/Google pay.

●Received employee of the month for outstanding customer service and being a hard worker.

Randy’s Pizza - Durham, NC July 2014 - July 2015

Cashier

●I made sure each customer got their order in a professional and timely manner.

●Provided customers with great customer service in high intensity hours.

●Completed coordinated opening and closing procedures with other team members.

EDUCATION

University of North Carolina Wilmington - Wilmington,

NC

●Bachelor of Fine Arts Degree in Creative Writing

●Certificate in Publishing

Wake Technical Community College - Raleigh NC

Associates in Arts Degree

PROFESSIONAL SKILLS

● Mastery of Microsoft Office Programs (Word, PowerPoint)

●Outstanding organizational, multitasking, and problem-solving abilities.

●Team trainer

●Proficient in Microsoft Windows 12.

Contact this candidate