Customer Service Quality Assurance

Objective

To work for a company where I can maximize my skills, quality assurance, training experience and to utilize my hospitality and customer service management to improve customer satisfaction.

Skills Summary

●Chemical handling

●Inventory and SDS binders

●Keyholder with opening/closing duties

●Computer Savvy

●Customer Service Solutions

●Training of new staff

●Strong leadership Skills

●Orders and deliveries

●Time management

Professional Experience

Compound Dispensaries

Compound Technician

Accurately calculate and measure drugs.

combining them into suspensions, capsules, suppositories, troches, lollipops, transdermal medications, etc. for each patients' needs

Properly operate, calibrate, and sterilize all laboratory equipment necessary for prescription medication preparation. Following pharmacist instructions and orders with minimal supervision

Checked labels, compounding documents, ingredient logs and prescription orders for content and changes in prescriptions.

Gathering compounding material; cleaning, maintaining compounding equipment such as EMP, T50 ointment mill, enclosure hood vents.

Maintained a safe, clean, and organized pharmacy by complying with NAPRA procedures, rules, and regulations; followed cleanroom protocol, testing, and documentation

Pharmasave/Care Plus

Pharmacy Assistant/Compound Technician

Assisted pharmacists with filling prescriptions, blister packing medications.

Refilling prescriptions, assisting clients with OTC products.

Opening and closing duties. Proper filing of prescriptions, cash handling and customer service.

Accurately calculate and measure drugs combining them into suspensions, capsules, tablets, suppositories, transdermal medications, etc. for each patients' needs

Properly operate, calibrate, maintain and sterilize all laboratory equipment necessary for prescription compounds and medication. Following pharmacist instructions and orders with minimal supervision

Horizon North Camps and Catering

Industrial Housekeeping Supervisor

Ensuring rooms and common areas are cleaned

Following all proper safety procedures and chemical handling; including PPE and SDS sheets

Inspections of employees work conducted regularly

Reporting any deficiencies or inventory requirements to management

Ongoing learning and training provided

Aurora Sky Cannabis

Industrial Worker

Heavy lifting, working in confined spaces and with time restraints

Flexible scheduling, including day and night on call shifts

Following all appropriate protocols and procedures to ensure a safe work environment

Assembling equipment and scaffolders with emphasis on proper usage and safety.

Usage of power tools and machines

Cleaning and Sanitizing, proper knowledge of Kaivac cleaning system

Measuring and handling of corrosive materials following WHMIS

Right Choice Camp and Catering

Head Housekeeper/ Kitchen Helper

Managing cleanliness of rooms and common areas

Inspection and cleanliness charts are followed to the highest standards

Health and safety meetings held daily

Assisting in placement of clients based on scheduled shifts

Preparation of clean linens and laundering

WHMIS/MSDS logs, jsa, and hazard identification/reporting

Ensuring maintenance reports are completed

Deep cleaning schedule completed daily

Training and assisting fellow staff members

Royal Camp Services

Housekeeping/Supervisor/trainer

Managing 5+ staff

Inspection and Deep cleaning schedules are followed weekly

Overseeing health and safety meetings to ensure staff have proper training and knowledge of job position

Ordering, inventory and chemical logs evaluated monthly

Responsible for assigning deep cleaning tasks and ensuring follow through

Using specialized floor cleaning equipment including floor polisher

PRHC Peterborough Hospital

Housekeeper

Ensure the cleanliness of surfaces, common areas and contaminated rooms

Strip, disinfect and remake beds

Working in a fast paced environment

Work alongside nursing staff to ensure the disinfection of contaminated rooms

Following proper procedures and safety precautions

Maintenance and repairs

EDUCATION

Fleming college

Esthetician Program

Holy Cross Secondary School

Ontario Secondary School Diploma

CERTIFICATES AND ACHIEVEMENTS

WHMIS/HACCP training

First Aid/ CPR certificate

Food handling certificate

H2S and Fire Safety certificate

Powerline safety training

Construction Safety Training System certificate

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