General Manager Customer Service
Resume:
Katharine Daniel
Wilmington, NC *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Hiawassee Brew-Hiawassee, GA
January 2023 to July 2023
Servers arerestaurant professionals who attend to customers' needs in a friendly, welcoming way while taking and delivering their orders quickly and accurately with excellent customer service. Also, I would provide information to help food and beverage selections with over 20 beers on tap. I would make sure to communicate with the kitchen and fellow staff as needed to ensure the diners have the best experience. Just had to get back to the beach so we decided to moved to Wilmington this summer. General Manager
Young Harris Wing House-Young Harris, GA
February 2020 to January 2023
An individual in aGM role is a generalist who is familiar with all areas of the business and can coordinate processes and operations across the organization. A general manager usually must speak the languages of finance and accounting, operations, sales, marketing, human resources,research and development, food production and execution.
Versatile in all positions throughout the restaurant, I would constantly fill in back as well as front of the house working six days a week, 12 hours a day. Dedication to the success of the business was my main focal point and I grew it from the ground up since we opened back in March 2020 resulting in a profitable first year filled with many surpassed goals. Despite the pandemic which brought along many challenges, we were able to persevere through. Continuing to grind daily in and out, we were able to have two more great years. After almost three years of successfully running our own business, we decided we needed to take a step back to enjoy our little girl and family; it was time to close this chapter and move on. We sold the restaurant and it is still successfully operating to this day. Banquet Staff/Pastry/Server
The Ridges Resort and Marina-Young Harris, GA
March 2018 to February 2020
Banquet staff are expected to set up the banquet hall with tables, chairs, tablecloths, silverware, centerpieces, and other guest-related items. I worked in the kitchen mostly baking pastries for daily use and special events, as a bartender, a server, a hostess, a dishwasher, and a manager if needed. We did a variety of tasks inside and outside of our job descriptions within this company due to it always being short staffed. In February of 2020, we signed the lease for our own spot and opened the Young Harris Wing House.
Property Inspector
Dunes Properties-Folly Beach, SC
2017 to 2018
Property inspectors examine rentals prior to guests arriving and conduct inspections upon their departure to assess if any damages have occurred. They function as the primary contact between housekeeping personnel and other staff members such as the property managers and maintenance to make certain that rentals are ready for guests.
As the coordinator for housekeeping staff, property inspectors ensure that the company meets all cleanliness and condition requirements. Responsibilities include recording inspection results, resolving guest complaints and maintaining accommodations standards. Additional duties include taking part in purchasing supplies and controlling inventory. Guest Satisfaction increased by 48% throughout the year I was there. We relocated to WNC in 2018.
Leasing Consultant
Kettler Properties-Summerville, SC
2016 to 2017
The Leasing Consultant, under the direction of the Property Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service. I really enjoyedthis job and learned a lot while working with this large company that coincided with my previous hospitality experience and opened new doors for me but relocation back to James Island made me want something closer to home and when the opportunity with Dunes Properties arose right in my backyard, I could not turn it down! Guest Services Ambassador/Concierge
The Vendue-Charleston, SC
2010 to 2015
The guest services ambassador's responsibilities include creating first and last impressions as well as long term relationships by checking guests in and out with a warm welcome and smile, managing reports, setting up future reservations, responding to guest emails, managing multiple phone calls, handling a cash drawer, assisting the department managers in daily duties, and resolving any guest issues that may arise such as accounting, maintenance, or housekeeping. Also assists their guests with directions, suggests local restaurants and tours as well as any activities that may meet the individual guests' interests. Their number one priority is making sure the experience exceeds expectations by going above and beyond quality service.
Education
Associate's degree in Hospitality and Tourism Managment Culinary Institute of Charleston - Charleston, SC
2006 to 2008
None
College of Charleston - Charleston, SC
2003 to 2005
None
Wando High School - Mount Pleasant, SC
1999 to 2003
Skills
• Customer Services (10+ years)
• Hospitality (10+ years)
• Social Networking (10+ years)
• Microsoft Office (10+ years)
• POS (10+ years)
• Accounting (10+ years)
• Property Management (3 years)
• Housekeeping (10+ years)
• Problem Resolution (10+ years)
• Marketing (10+ years)
• Phones (10+ years)
• Receptionist (10+ years)
• Sales (10+ years)
• Customer Service (10+ years)
• Expo (10+ years)
• Food Prep (10+ years)
• Food Service (10+ years)
• Servsafe (10+ years)
• Office Experience (10+ years)
• Payroll
• Purchasing
• Culinary Experience
• Banquet Experience
• Food Production
• Bartending
• Catering
• Serving Experience
• Guest Services
• Profit & Loss
• Kitchen Management Experience
• Inventory Control
• Restaurant Management
• Restaurant Experience
• Supervising Experience
• Office Management
• Labor Cost Analysis
• Pricing
• Events Management
• Merchandising
• Microsoft Excel
• Leadership
• Microsoft Word
• Hotel experience
• Retail Sales
• Quality Assurance
• Shipping & receiving (2 years)
• Food preparation
• Micros POS
• Serving
• Aloha POS
• Cooking
• Food safety
Certifications and Licenses
ServSafe
Present
Additional Information
Good Day! My name is Katharine Daniel and I have just recently just moved to Wilmington! I have been in the customer service industry for over twenty years now working in a variety of positions from restaurants to rentals to hotels to catering to retail to administration. I hope that my skills and attributes can contribute to your company and team. I am seeking reliable employment in a thriving work environment.
I prove the ability to work under time pressure and meet any challenge presented with an open mind. I am self-motivated to solve problems with creativity, and therefore see myself as a quick learner with a keen ability and initiative. Multitasking and organization are two characteristics I pride myself on. I consider myself as a hard worker who is easy to get along with. I am effective while working independently, as part of a team, or as a leader.
I guarantee to work to ensure an efficient and enjoyable experience for your guests. I believe that by creating warm and memorable first impressions, you establish long lasting relationships that ultimately maintain a strong
and consistent business.
I truly enjoy helping others enjoy life and am open to new ideas and opportunities that will further my career ultimately leading to a path of success. I would love to hear more about the position your offering and look forward
to speaking with you soon. I have attached my resume for you as well. Thank you for your time. Take Care!
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