Customer Service Support

Connie Kin-Ching Lau

**** ******* **, ** *****

San Jose, CA 95148

Cell: 510-***-****

**********@*****.***

SUMMARY

Energetic, detail-oriented customer support to bring strong administrative skills to a growing company in need of top-level support. Rich customer service experience, excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor.

WORK EXPERIENCE

Bank Teller, 05/17-Present

East West Bank - San Jose, CA

Sales Associate, 01/15-01/17

Ana Furniture - San Jose, CA

Front Desk & Cashier, 08/13-06/15

Little Sheep Hot Pot – Cupertino, CA

Customer Services & Sale Associate, 05/06-02/10

Bloomingdale Shopping Center - Palo Alto, CA

Waitress, 03/01-04/06

Yo Yo Sushi - Santa Clara, CA

Airport Customer Service Agent, 06/97-01/01

Korean Airlines - San Francisco, CA

Data Entry, 11/94-04-97

Wells Fargo Bank – Fremont, CA

EDUCATION

Mission College at Santa Clara CA (Major in Business) SKILLS

Word, Excel and 10 Keys

Speak fluent English, Cantonese and Mandarin

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