Technical Support Sales Associate

Rita Floyd

********@*****.*** 803-***-**** Pelion, SC

SUMMARY Seasoned professional with 19 years of diverse experience, including IT infrastructure expertise from IBM internship. Skilled in customer experience, adept at enhancing data network and internet services. Seeking role as Technical Support Representative to leverage background in technology and cloud campus solutions. WORK EXPERIENCE All Ways Caring HomeCare Columbia, SC Personal Caregiver Jul 2018 - Present

• Maintain a hygienic and organized environment, ensuring patient safety and comfort through regular cleaning and housekeeping duties.

• Provide transportation for clients to medical appointments, social events, and other activities, facilitating community engagement and access to necessary services.

• Assist with personal care tasks, including grooming, hygiene, dressing, and bathing, to promote client dignity and independence.

• Prepare nutritious meals and perform grocery shopping to meet dietary requirements, enhancing client health and wellness.

• Monitor patient health, document vital signs and behavioral changes, and communicate effectively with healthcare teams to ensure comprehensive care coordination.

T&M Enterprises INC Lexington, SC

Business Owner/Operator Jan 2019 - May 2022

• Managed full spectrum of business operations, ensuring efficiency and profitability through comprehensive customer consultations and solution-oriented approaches.

• Implemented sales and marketing campaigns that enhanced revenue growth and aligned with corporate strategic objectives.

• Conducted financial oversight, creating annual budgets and instituting controls to minimize expenditure overruns; performed regular audits to ensure accuracy in inventory management.

• Delivered product demonstrations, facilitated test drives, and effectively negotiated sales, resulting in heightened customer satisfaction and increased profit margins.

Dodgeland of Columbia Columbia, SC

Sales Associate/remote Jul 2017 - Jul 2018

• Top sales associate in the first 2 months.

• 1 of 4 Ram experts out of 22 associates.

• Top 10% in customer service

Brigade Quartermasters - Multi-Store Locations Columbia, SC Store Manager Sep 2008 - Apr 2014

• Elevated annual store revenue from $24,000 to over $2.5 million within two years by reorganizing store operations, surpassing all sales targets, and implementing shrink management strategies across multiple locations. Kmart Columbia, SC

Loss Prevention Manager Jun 2006 - Sep 2008

• Established a mentoring program to improve staff performance and oversaw cash audits and deposit verifications to maintain financial accuracy.

• Formulated and implemented loss prevention policies, achieving sales objectives by educating employees on control procedures and upkeeping security apparatus.

• Worked alongside law enforcement to address theft and fraud, enhancing store safety by maintaining vigilant surveillance and effective emergency procedures. Walmart Lexington, SC

Loss Prevention Manager Jun 2003 - Jun 2006

• Delivered loss prevention training to employees, reinforcing awareness and contributing to a reduction in potential losses.

• Coordinated security system installation and upkeep, providing thorough surveillance and aiding in theft and fraud case resolutions.

• Administered daily security protocols, managed emergency responses, and conducted risk assessments, documenting incidents to enhance future prevention and investigative actions.

IBM United States

Internship Computer Technology/It Infrastructure Specialist Aug 2001 - May 2003

• Acquired comprehensive skills in creating marketing-oriented websites, refurbishing computing hardware, and utilizing advanced computer functions to optimize operational efficiency; additionally, developed proficiency in maintaining and repairing printers and scanners.

EDUCATION Southern Careers Institute Inc

Cyber Security Certificate, Cyber Security

Austin, TX

Jan 2023

Spartanburg Methodist College

Associate of Arts, Criminal Justice

Spartanburg, SC

May 2003

Pelion High School

High School Diploma

Pelion, SC

May 2001

Lexington Technology Center

Business Certificate, Business Management

Lexington, SC

May 2000

Lexington Technology Center

Commercial Design Certificate, Commercial Design

Lexington, SC

May 2000

CERTIFICATIONS CyberSecurity certificate, Southern Careers Institute 2023 Business management certification, Lexington technology center

2001

Commercial design certification, Lexington technology center

2000

SKILLS Computer Programming in Software • Auditing Standards • Security Incident Management Software • Surveillance System Monitoring • Security Infrastructure Architecture • Security Regulations Compliance • Service Quality Printing Management System Software • Customer Satisfaction • Technical Leadership • Certification and Accreditation • Confidential Data Protection • Network Security Management • Financial Statements • Software Implementation • Production Work • Firewall Software

• Monitoring Plans • Problem Analysis Maintenance Organization and Development

• Design Improvements Operation and Information Security • Corporate Regulations

• Cloud Implementation • Security Vulnerability Assessment • Video Surveillance Systems • Malware Analysis • Developing Office Systems • Computer Network Defense • Web Applications • Managing Security Breaches • System Administration • Security Consultation • Network Performance Analysis • Security Systems Knowledge

• Cybersecurity • Troubleshooting • Network Configuration • Technical Support • Critical Thinking • Project Management • Communication • Adaptability • Technical Assistance • Problem Solving • Communication Skills • Independence • Multi-tasking

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