Customer Service Patient Care

SHARTE’SHA PONDER

Address: ***** ****** ** **********, ** 45240

Phone: 412-***-****

Email: *******.****@*****.***

Professional Summary

Seeking employment as a healthcare professional in the public and private sector to utilize my current customer service and care giving skills in Health Informatics and Information Management. Patient-focused with more than four years’ experience working in a busy medical office serving diverse populations. Intake Specialist with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment.

Skills:

• Medical terminology expert • Understands insurance benefits • Composed and professional demeanor • Excellent problem solver • Resourceful and reliable worker • Close attention to detail • Adept multi-tasker • Office support (phones, faxing, filing) • Excellent verbal communication • Customer Service • Time Management • Medical Records • Advanced Clerical Knowledge • Microsoft Word• Maintains Strict Confidentiality • Basic Life Support • Customer Service • Patient Information

Work History:

UC Health Daniel Drake Center 3N LTAC, 8/2023- Present

Assisted in patient care and recovery by providing vital sign monitoring, wound care, and patient education. Assisted in patient care while on ventilators by providing emotional support, pain management, and daily living assistance Demonstrated strong communication and organizational skills while providing patient care and ensuring patient safety Collaborated with healthcare professionals to provide quality patient care and ensure a positive patient experience.

Intake Specialist, 01/2023 to 07/2023 Cincinnati Action Agency - Cincinnati, OH

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed. Professionally and courteously verified appointment times with patients. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Performed qualitative analysis of records to ensure accuracy, internal consistency, and correlation of recorded data. Maintained strict patient and physician confidentiality. Submitted electronic/paper claims documentation for timely filing. Precisely evaluated and verified benefits and eligibility. Evaluated patients' financial status and established appropriate payment plans. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff, and providers in a pleasant and courteous manner.

Unit Clerk/ Monitor Watcher/ PCA 09/2021 to 01/2023 Bethesda North Hospital - Cincinnati, OH Responsible for communication and providing excellent customer service to patients, families, visitors, and colleagues, Maintains required supplies for the unit,Works in collaboration with others to improve services, the patient environment, and patient satisfaction Compose surgery and on-call schedule Provide a safe environment for the client, Ambulate the patient, assist to restroom, and feed patient. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Adeptly managed a multi-line phone system and pleasantly greeted all patients. Prepared patient charts accurately and neatly for the unit. Watched monitor for alarms, 02, RR,

HR Customer Service Representative, 08/2019 to 09/2021 Luxottica Retail - Mason, OH Register patients into the database in a timely and accurate manner. Contact payers to verify coverage and benefits, Collect self-pay payments, co-pays, deductibles, and balances on accounts. Verified patients' eligibility and claims status with insurance agencies for eye wear and what was covered under their insurance. Resourcefully used various of communication to clients; phone, email, or Chat, Responded to correspondence from insurance companies.

Education

LPN, 01/2023 Hondros College of Nursing - Westerville, OH West Chester location

Pharmacy (Pre-Pharmacy), 06/2015 Diamond Oaks Career Development Center - Cincinnati, OH

Diploma, 06/2013 Hamilton High School - Hamilton, OH Certifications

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