Business Analyst Project Management
Resume:
Swathi Chandran
Business Analyst
+1-760-***-**** ******.********@*******.*** Vista, California, 92081, United States LinkedIn SUMMARY
Experienced Business Analyst with over 9 years of expertise in driving organizational transformations through business data analysis and project management. Skilled in system design, validation, and application development to achieve process efficiency and drive impactful changes. Led various end to end implementation, system upgrades and process improvements all aiming to enhance operational efficiency.
SKILLS
Project Management Agile & Waterfall Methodologies, Microsoft Office Suite, SharePoint, JIRA, Kanban Analysis SQL, Splunk, Power BI
System Design & Testing System Testing, Polarion, HP ALM Enterprise tools Kofax, Filenet P8, Documentum, RightFax, DocuSign, Oracle EBS, CRM, ERP Change Managment ServiceNow ITSM
EXPERIENCE
Senior IT Business Analyst
3M Healthcare May '22 — Dec '23
Collaborated with stakeholders and subject matter experts to analyze business requirements and align them with technical constraints, resulting in a 15% increase in operational efficiency for multiple applications. Maintained well organized and prioritized user stories to in the project backlog for development and testing team. Documented comprehensive Business Requirement Specifications (BRD, FRD), validating Standard Operating Procedures (SOPs) and user guides for training purposes. Conducted rigorous system testing to identify and eliminate potential bugs before deployment. Facilitated UAT with stakeholders, ensuring the new functionality met their expectations. Documented thorough validation analysis for the integration of salesforce system (Compliant Quest) with faxing solutions, ensuring seamless workflow for product complaint handling, resulting in a 20% reduction in processing time. Facilitated effective coordination between stakeholders, vendor, and internal technical architects in spearheading an enterprise application upgrade project that resolved 80% of operational issues and significantly enhanced system functionality.
Utilized SQL-based data analysis to enhance data retrieval and report generation. Extensively worked on Power BI dashboard.
Utilized problem-solving skills to assess and document critical system issues using ServiceNow tool, resulting in a 20% increase in efficiency of issue resolution processes. IT Business Analyst
Medtronic Apr '19 — May '22
Leveraged a powerful blend of technical and analytical skills as a Technical IT Business Analyst, tackling multiple internal projects at Medtronic.
Documented detailed business requirements in an organized, traceable manner according to approved templates ensuring clarity for all stakeholders.
Contributed to the development of a business case for automation solutions implementation, outlining benefits such as 70% reduced manual effort, streamlined workflows, and enhanced productivity Led the elicitation, analysis, and validation of HR & Finance team requirements for AEM implementation, resulting in a seamless user experience and high functionality adoption. Collaborated with business stakeholders and technology team members to define and document comprehensive test cases in HP ALM tool, ensuring rigorous quality assurance throughout the project lifecycle Demonstrated a deep understanding of Medtronic's system and compliance methodology (MSCM). Formulated and executed validation protocols for software systems, optimizing compliance methodologies for new and existing changes collaborating with Quality and regulatory affairs team. Led incident & Change management using ServiceNow. Handled GxP Compliance initiative and conducted SOX risk analysis, ensuring regulatory adherence. For in-scope systems, collaborated with the Corporate Audit team to determine required actions and also documenting the financial accountability scope in the validation plan. Familiarity with regularity requirements, 21 CFR Part 210/211/820, ISO 82304, ERES(electronic record and electronic signatures). Applied SQL expertise to develop a comprehensive report summarizing key trends by collecting & analyzing data from different databases within tight deadlines.
Business Analyst
Mphasis Ltd Aug '18 — Mar '19
Collaborated with key stakeholders from the Accounts Payable team to define new project scope, resulting in streamlined workflows and successful delivery of process improvements aligned with change management strategies, enhancing operational effectiveness.
Worked closely with users during User Acceptance Testing phase, leading detailed walkthrough sessions on new functionality, enabling users to gain practical experience and identify potential issues proactively. Conducted analysis to determine the best way to solve business problems, including process improvement, system enhancement, and training.
Involved beyond implementation and conducted post-production validation, verifying the continued functionality and efficiency of the application.
System Engineer
IBM May '15 — May '18
Client: JP Morgan Chase, Deutsche Bank, Suncorp
Initially engaged as a System Engineer (Developer) and successfully transitioned into a Business Analyst role, capitalizing on my deep understanding of development processes and business needs. Collaborated with Business Relationship Managers and technology stakeholders to assess the impact of integrating new automated platforms, resulting in a 30% enhancement in document management efficiency and cost-effectiveness. Effectively navigated cultural nuances while managing projects for global clients across various locations, resulting in a 15% increase in project delivery efficiency.
CERTIFICATIONS
Certified SAFe 5 Practitioner
SAFe
Certified Scrum Product Owner CSPO
Scrum Alliance
Google Project Management Certified
EDUCATION
Bachelor of Engineering in Electronics & Communication, Visvesvaraya Technological University Jul '14 India
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