Customer Service Support

Harris Lubata Mukiantumu

Dallas/Fort Worth Metro Area

m: 682-***-**** e: **********@*****.***

PROFESSIONAL PROFILE

Aspiring IT candidate, aggressively gaining a foothold in the IT industry by attending an accredited, hands-on training program in pursuit of additional CompTIA, Microsoft, and Linux certifications. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Positive, determined, and hardworking; eager to apply skills and abilities in a technical environment, meeting demands of both customer and management. Microsoft Azure Certified

CORE COMPETENCIES

•Computer Refurbishment • Hardware & Software Upgrades • Customer Support • Technical Troubleshooting

EDUCATION

MyComputerCareer •Arlington, TX Current

Information Technology Security and Administration

North Lake College • Dallas, Texas 2019-2020

Skill development experience includes:

oESL (Speaking, Writing, Grammar, Listening)

Institute Superior of Technical Informatic Programming and Analyze • D.R. Congo 09/2018

Bachelor of Computer Science

oAssociated Coursework: Programming, PC Technician Fundamentals, Binary Logical Development

PROFESSIONAL EXPERIENCE

Medical Warehouse Associate • Enovis • Roanoke, TX 07/2021-current

Computer Technician • Electoral National Independent Commission • D.R. Congo 09/2016 – 09/2018

●Maintained software and hardware upgrades on various computers

●Upgraded virus and malware removal on computers

●Installed computer sets, packaged and shipped computer components

●Handled customer requests via phone and email, asked questions to identify the issues and performed detailed documentation detailing the entirety of customer complaint through to a solution noted in ticketing systems

Hardware Upgrade • Gecotrance Compagny • D.R. Congo 05/2016 – 08/2016

●Inbound calls concerning customer requests via phone and email.

●Analyzed the problems of the computers units before proceeding with the repairs

●Received defective products, diagnosed issues and troubleshoot to resolution

●Maintained the inventory of all incoming damaged computers and batteries

●Repackaged and shipped repaired computers for retail purposes

●Supported Quality Control Team Technician by ensuring the high quality of computers by applying different tests

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